Outreach Specialist

• High School diploma or GED equivalent
• Some college or Associate's Degree Preferred

• At least three (3) years of outbound call center and/or customer service experience, with preference for candidates who have experience in healthcare or two (2) years of experience in sales, including appointment setting.
• Strong communication skills with the ability to speak clearly, actively listen, and effectively convey information to members.
• A genuine commitment to delivering excellent customer service and efficiently resolving member inquiries.
• Ability to work independently and make sound decisions while adhering to department and company guidelines, maintaining productivity.
• Quick problem-solving abilities to assess and address member inquiries, objections, or concerns promptly.
• Capacity to stay calm under pressure, especially when managing upset or frustrated members, while demonstrating empathy and support.
• Strong multitasking skills, including navigating multiple computer systems and screens while engaging with members.
• Excellent organizational skills to handle varied tasks efficiently.
• Proficiency with call center software and related technologies to manage calls, document member interactions, and input data accurately.
• Data entry skills for accurate input of member information.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Willingness to adapt to a flexible work schedule during business hours.

Work locations:

• This role is 100% remote.  Candidates should live within 50 miles of the following locations: Chicago, Atlanta, Columbus, Cincinnati, Rochester, Pittsburgh.

• Competitive pay $20- $24/hr (Based On Experience)

• Ability to lift up to 20lbs
• Prolonged sitting required for extended periods while performing tasks such as data entry, managing calls, and utilizing computer systems.