H&S Consultant

Phoenix Health and Safety, part of Wilmington Plc, are looking for a confident, people-focused Health and Safety Consultant who thrives on building relationships and making an impact with SME clients.

This isn’t just about compliance – it’s about connecting with people, understanding their world, and bringing health and safety to life in a way that’s engaging, practical and memorable.

You’ll be the type of person who can walk into a business, strike up a conversation with anyone, quickly build trust, and leave clients feeling confident, supported and genuinely looked after.

Alongside strong technical knowledge, you’ll have a natural ability to spot opportunities, recommend additional services and add real value to every interaction.

• →Delivering H&S reviews on-site and remotely, creating a professional but engaging, personable experience that clients actually enjoy.
• →Assessing clients against UK H&S legislation, identifying strengths while confidently highlighting areas for improvement in a relatable, easy-to-understand way.
• →Producing clear, concise reports and actionable plans that clients will actually use and value.
• →Offering practical, down-to-earth advice tailored to SMEs, avoiding jargon and focusing on what really works in the real world.
• →Building rapport quickly with stakeholders at all levels – you’ll be approachable, engaging and confident in every conversation.
• →Communicating risk and legal responsibilities in a way that’s clear, positive and easy to digest.
• →Managing client expectations while maintaining a friendly, professional and solutions-focused approach.
• →Maintaining accurate, detailed records to support a strong audit trail.
• →Spotting opportunities to go further with clients – whether that’s additional consultancy, training or support – and naturally weaving these into conversations.
• →Playing an active role in commercial growth by confidently recommending services that genuinely benefit clients.
• →Supporting client retention by building strong relationships and becoming a trusted go-to contact.
• →Working closely with internal teams to deliver a seamless and positive client journey from start to finish.
• →Delivering work in line with Phoenix quality standards, with strong attention to detail.
• →Actively engaging in coaching, CPD and feedback to keep developing both your technical and people skills.
• →Escalating serious risks or safeguarding concerns promptly through the correct channels.

You’ll spend your time meeting a wide variety of people, building relationships, and making a genuine difference to businesses – all while developing your own confidence, commercial awareness and consultancy skills in a supportive environment.

Balancing multiple clients while keeping your energy high, maintaining strong relationships, and delivering a consistently engaging, high-quality service that stands out.

•    Minimum Level 3 H&S qualification (e.g., NEBOSH General Certificate or equivalent).•    Tech IOSH status (or clear evidence you're eligible and actively working towards it).•    A solid understanding of UK H&S legislation and how to apply it practically within SME environments.•    Strong client-facing experience – you’ll be confident, personable and able to build rapport with ease.•    Excellent communication skills with a natural ability to engage, influence and connect with people from all backgrounds.•    A proactive, upbeat approach with the confidence to have conversations that add value and lead to further opportunities.•    Good commercial awareness – you’re comfortable identifying needs, suggesting solutions and contributing to business growth.•    Strong written skills, with the ability to keep reports clear, sharp and easy to follow.•    Great organisation and time management skills.•    Comfortable using CRM systems, Microsoft 365 and other digital tools.•    Full UK driving licence and willingness to travel where on-site delivery is required.

To be successful in this role, it would be great if you have:

•    GradIOSH (or working towards) and/or higher-level H&S qualifications (e.g., NEBOSH Diploma, NCRQ, BSc/Grad Dip).•    Experience delivering consultancy, audits or reviews across different sectors.•    Fire safety knowledge or experience.•    Experience creating and implementing practical client documentation.•    Experience delivering training, workshops or briefings in an engaging and confident way.•    Familiarity with HSE management models (e.g., HSG65/PDCA) in real-world SME settings.

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!