Specialist, Team Shop Build

At Wilson, we are here to empower every human to live like an athlete. Passion. Creativity. Integrity. Teamwork. Ambition. Innovation. These are the qualities that have made Wilson Sporting Goods Co. the number one sports equipment brand in the world. We come together to win, grow, and celebrate. We all play for Team Wilson. We all have a role to play within our organization and are working towards the same goal. One team, one dream.

We believe that being an athlete isn’t something you do, it’s who you are. It’s a universal code of conduct, a way of seeing the world and how you show up every day. We seek out diverse voices and welcome all perspectives. Our team is composed of individuals with unique backgrounds, points of view and experiences. These perspectives create a rich and diverse culture in which we learn from one another through empathy and inclusion.

Evolving the sports world and being the best partner for players, athletes, and our community is no small task. We are continually looking to add enthusiastic, ambitious, team-first individuals who desire to make a difference —and who love to help others win. Together, we will create a better world through sport. Join us.

The Team Shop Build Specialist sets up, tests, and launches Team Shops in partnership with Sales and Sparta Production and Operations. This role owns store setup through ongoing maintenance, helping ensure stores launch accurately, efficiently, and on schedule.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily:

• →Own the end-to-end Team Shop process, including store setup, configuration, testing, launch, modifications, and ongoing maintenance
• →Partner with Sales to build Team Shops that meet their needs and customer commitments
• →Gather and validate store requirements, including product details, materials, artwork, roster information, and other specifications
• →Conduct quality reviews to ensure stores are accurate and meet established standards before launch
• →Partner directly with Sales, Sparta Production, and Operations to identify issues, coordinate solutions, and support customer and delivery commitments
• →Manage and escalate product, technical, artwork, or operational issues through resolution
• →Support standardized templates, intake methods, processes, and continuous improvement efforts that increase efficiency, accuracy, and scalability

This role requires a high school diploma or equivalent, 1–3 years of customer service, sales support, e-commerce, retail, or related experience, and proficiency in Microsoft Outlook, Word, Excel, and Teams; a bachelor's degree in business, communications, or a related field is preferred. Experience with Salesforce or e-commerce platforms, visual design, color coordination, or Adobe Illustrator, and experience in the sporting goods industry or a team environment, is a plus.

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong customer service and interpersonal skills, with clear written and verbal communication.
• Strong organization, concentration, time management, and multitasking skills.
• Ability to follow written instructions, manage changing priorities, and meet deadlines.
• Consistently produces accurate, high-quality work with strong attention to detail and follow-through.
• Effective research, problem-solving, and decision-making skills.
• Ability to work independently and collaborate across teams.
• Patience, professionalism, and sound judgment when handling concerns.
• Willingness to learn new products, programs, and platforms.
• Preferred: an eye for visual design, color coordination, and complementary color palettes that support cohesive, brand-aligned stores.

The starting pay for this role is $20/hour at the time of this posting. 

We also offer an innovative, inclusive, and people-first environment with competitive benefits and perks, including:

• Medical, dental and vision
• 401(k) with company match
• Life insurance
• Paid parental leave
• Professional development opportunities
• Volunteering programs
• Discounts on Wilson and Amer Sports products

Amer Sports is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.