~5mo ago

Service Advisor

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OtherService Advisor

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Quick Summary

Overview

Overview Temecula Valley Toyota is the fastest growing Toyota dealership in the USA with phenomenal Customer Satisfaction. View comments on Google and Yelp!

Technical Tools

OtherService Advisor

Requirements

~1 min read

MUST HAVE Automotive Dealership Service Advisor experience. Not others need apply!
Toyota or Lexus experience PREFERRED!
Ability to provide us with Customer Satisfaction Index (CSI) scores from previous employers.
Broad scope of automotive mechanical/electrical knowledge.
ADP/CDK computer programs experience a PLUS!!
Pleasant/friendly demeanor and an outgoing personality.
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
Unrestricted driver's license and clean driving record.
Able to drive both automatic and standard-transmission vehicles.
Basic computer and internet skills.
Product knowledge a PLUS!
Willingness to learn.
A desire to work in a commission, performance-based environment.
Ability to multi-task and follow tasks as assigned.
Professional appearance and work ethic.
Self-Starter and Self-Motivator.
Ability to work well in a process driven environment.
Bilingual a PLUS!

Responsibilities

~1 min read

→Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
→Assist customers with any service needs they have for their vehicle.
→Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
→Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
→Ensures that required documentation is complete and is in compliance with regulations and standards.
→Complies with and enforces all safety policies and procedures.
→Attends all staff meetings, trainings, and educational classes as required.
→Helps educate/train new staff members.
→Problem solving, reporting research results, attention to detail.
→Continually learn about product updates, features, accessories to better assist customer needs.
→Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
→Follow all company policies and procedures.
→Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
→Product knowledge & safety.
→Patience and high energy personality, computer literate management.
→Performs other duties as assigned.