Operations Project Assistant

Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

The Operations Project Assistant supports the day-to-day execution of operational activities by ensuring tasks, communications, and priorities are effectively managed and completed.

This role works closely with senior leadership to maintain visibility across multiple initiatives, coordinate actions, and ensure nothing falls through the cracks in a fast-paced, high-demand environment.

• →Manage and coordinate daily operational activities and priorities
• →Organize and maintain calendar, meetings, and follow-ups
• →Track and ensure completion of tasks, deadlines, and deliverables
• →Monitor and flag gaps, delays, or missing information
• →Support cross-functional coordination with internal teams and external vendors
• →Assist with financial tracking (invoices, expenses, documentation)
• →Prepare and manage reports, communications, and documentation
• →Act as a central point to ensure alignment and execution across stakeholders
• →Provide administrative and logistical support to leadership
• →Proactively act when needed to keep operations moving forward 

• 1 – 2 years in:
  • Administrative support, project coordination, or operations support roles
• Experience in fast-paced environments (call center preferred) is a plus
• Experience working in Logistics, Hospitality, Healthcare Administration (Preferred)

• Proficiency in:
• Microsoft Office (especially Outlook & Excel)
• Familiarity with tools such as:
• Monday.com, Salesforce (preferred)
• Strong ability to learn new systems quickly

• Strong organizational and multitasking skills
• Excellent written and verbal communication (English required)
• High level of attention to detail
• Ability to prioritize under pressure
• Strong follow-up and execution mindset

• Proactive and self-driven
• Comfortable working under pressure and ambiguity
• Strong sense of ownership
• Positive, solution-oriented mindset
• Ability to adapt quickly to changing priorities