65mo ago

Workforce Analyst (Inglés 80%) Colombia

Colombiamid

OtherWorkforce Analyst

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Quick Summary

Overview

Overview Ensure operation is working following planning and scheduling, as efficiently as possible with real-time monitoring of key metrics. Generating action plans and necessary changes that are required to achieve contractual metrics.

Key Responsibilities

Permanent tracking, monitoring, alerting operation about discrepancies, deviations with respect to what was planned (volume, assumptions, etc.). Permanent reviewing information accuracy.

Requirements Summary

Technical Skills English Level: 80% Logico-mathematical concepts Desirable careers: Engineering, Statistics, or Economics and other related.

Technical Tools

ms-office

Ensure operation is working following planning and scheduling, as efficiently as possible with real-time monitoring of key metrics. Generating action plans and necessary changes that are required to achieve contractual metrics. In addition to communicating information in real time to operation and documenting any type of incident.

Responsibilities

~1 min read

→Permanent tracking, monitoring, alerting operation about discrepancies, deviations with respect to what was planned (volume, assumptions, etc.).
→ Permanent reviewing information accuracy.
→Communicate to operation leaders and clients on specific topics what is happening in real time as needed, guaranteeing prompt response, and acknowledging request.
→Proactively Inform and follow up any technological problems that may arise in the operation and leave it reflected in the incident log.
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