Medical & Academic Affairs Specialist (Credentialled Staff)

Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.   

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Right now, we are looking for a Medical & Academic Affairs Specialist (Credentialled Staff) to join our Medical Affairs Department! 

• →Provide subject matter expertise on the HRH credentialing process, HRH Credentialled Staff By-law and related policies and procedures
• →Coordinate the initial credentialing, onboarding and orientation of Credentialled Staff and facilitate the exchange of information (i.e., application package, references, communication with Chief and members of Credentials Committee, updating resources) necessary to support this process
• →Coordinate the annual reappointment of Credentialled Staff (e.g., review, update and draft correspondence, liaise with internal and external stakeholders and preparation of reports)
• →Management and maintenance of Credentialled Staff electronic files and physician listings on various databases and disseminate information (through the preparation of data and reports) as required
• →Preparation and distribution of correspondence and/or reports in respect of appointments and changes to privileges (i.e. Board Letters, temporary privileges, LOAs, resignations)
• →Coordination with Finance and Accounts Payable to support the tracking, calculation and processing of stipends and/or other funding for physicians
• →Review, investigate and respond to concerns from Credentialled Staff and escalation, as required
• →Act as the central point of contact in respect of requests relating to privileges
• →Perform general administrative tasks related to the Credentialled staff, including, but not limited to, responding to Credentialled staff inquiries, maintaining and saving correspondence, inputting of vacation notices, drafting of correspondence, preparation of reimbursements
• →Maintain policies and procedures for Medical Affairs and coordinate the uploading of new and revised policies on iHumber Policy and Procedure Manual (PPM)
• →Provide administrative support, coordinate and support meeting logistics for the Credentials Committee and other meetings
• →Assistance with Medical Learners, as required.
• →Other duties as assigned

• Undergraduate Degree in Nursing, Policy, Arts, Education, Public Administration, Health and/or related field required
• Experience in scheduling, customer service, and problem solving, required.
• Proficiency in MS Office (e.g. Outlook, Word, Excel, PowerPoint, Access, etc.), Microsoft Teams, Zoom
• Experience with CMaRS, Petal MD and medical terminology, preferred.
• Experience in project coordination, business and statistical analysis preferred.
• Excellent attendance and discipline free record required.

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.