Manager Insights and Reporting

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments. 

Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients. 

As part of Operations Support Services, the Knowledge Management (KM) team serves as a Centre of Excellence (COE) for content and knowledge management at IGM. The team helps employees quickly find, access, and trust the information they need to serve clients and support business operations.

The KM team manages knowledge platforms, enterprise search experiences, content governance, analytics, and digital modernization initiatives. Working closely with partners across IGM, the team establishes best practices and governance frameworks that improve information quality, enhance the employee experience, and drive operational efficiency.

This is an exciting opportunity to be part of a team that is transforming how knowledge is managed, discovered, and leveraged across the organization through modern digital workplace, content, and AI-enabled solutions.

We are seeking a Reporting and Insights Manager to help shape the future of knowledge and content management at IGM. In this role, you will lead the evolution of a machine learning search engine (Coveo) and a Content Management System (CMS), driving search optimization, platform enhancements, analytic, and AI-enabled solutions that improve how employees discover and use information.

As a key member of the Knowledge Management team, you will advance our knowledge strategy, deliver data-driven insights, and support initiatives to modernize our CMS that enhance the employee experience and operational efficiency across the enterprise.

• Reporting, dashboards and analytics: Develop, maintain and publish dashboards and reports using tools such as PowerBI and Coveo usage analytics. Translate data on usage, search performance, and content engagement into actionable insights that strengthen AI search relevancy, content governance and decision making.
• Release implementation: Lead the deployment of Coveo releases and CMS updates. Integrate Coveo with platforms like Salesforce, and SharePoint, develop new features, and optimize existing functionalities to support the content lifecycle process.
• Maintenance: Perform regular updates, troubleshooting, and performance monitoring of Coveo and CMS platforms. Ensure seamless operation by addressing technical issues and applying system enhancements.
• Search Experience: Drive continuous improvements to enhance search capabilities, including relevancy tuning, query pipeline optimization, metadata configuration to improve content discoverability.
• Content Experience: Improve content and knowledge experiences by applying information architecture, taxonomy, content organization, page design, and content usability best practices to ensure information is intuitive, accessible, and easy to find.
• Collaboration: Partner with developers, product owners, and business stakeholder to identify content gaps, search deficiencies, and opportunities for platform innovation
• Training and Support: Deliver training and user support for CMS and Coveo platforms, ensuring teams can efficiently access and manage knowledge assets
• Documentation: Maintain detailed documentation of Coveo configurations, CMS workflows, deployment processes and best practices.
• Compliance and Security: Ensure adherence to security protocols and regulatory standards. Implement measures to safeguard content integrity, confidentiality and availability. Consultation expertise
• Serve the Center of Excellence (CoE) for KM, offering guidance on AI-powered search and CMS strategy.
• Represent the KM team on cross-functional committees and working groups
• Design and execute KM initiatives that capture tactic knowledge and promote a collaborative, knowledge-sharing culture across business units.

• Bachelor’s degree in information technology, knowledge management, or a related field
• 5+ years’ experience in content management system (CMS) (e.g., Modern SharePoint, Confluence) with a deep knowledge of publishing workflows and governance.
• Proven experience deploying and maintaining AI-powered search engines like Coveo including
• Search configuration, query pipeline design, and relevance tuning
• Integration with platforms such as Salesforce and SharePoint
• Using Coveo APIs, analytic dashboards and machine learning models
• Proficiency in web technologies: HTML, CSS, JavaScript, and web publishing standards
• Proficient in Power BI for data visualization, performance reporting, and enabling data-driven decisions.
• Understanding of machine learning, and natural language processing (NLP) concepts as applies to search and content personalization
• Strong analytical skills in content performance evaluation and user behavior analysis
• Excellent verbal and written communications skills with the ability to translate technical concepts into user-friendly content.
• Familiarity with Salesforce and its integration with search and content platforms is an asset

The expected annual base salary range for this role is $73,000 - $95,000, which is determined based on skills, knowledge and experience and geographic location. In addition to base salary, this role is eligible for annual short-term incentive, health and well-being benefits, retirement and savings plan, paid time off and career development.