IT Operations Coordinator

At Service Inspired Restaurants we take great pride in our diverse portfolio of restaurants and believe a brave, bold and results-driven culture inspires and creates new opportunities for everyone. Our values and promises are not simply a dream, vision, or mission, but a way of life for every person that becomes or wants to become a member of our team.

Our goal is to be the first choice of our guests, team members, supplier partners, communities and investors by living our values and promises in everything we do. These values and promises describe how we conduct business, achieve our goal, and live our passion.

Jack Astor’s Bar and Grill®SCADDABUSH Italian Kitchen & Bar®Reds® Wine TavernThe Loose Moose® and The Antler RoomDuke's Refresher® + BarAbbey’s Bake House Muskoka

• Coordinate operational and administrative activities across the IT department. 
• Track departmental initiatives, operational priorities, and project deliverables. 
• Facilitate communication between IT team members, vendors, and business stakeholders. 
• Maintain operational schedules, calendars, and project timelines. 
• Organize and maintain departmental documentation, procedures, and records. 
• Assist with the preparation of reports, presentations, and operational summaries. 
• Coordinate departmental meetings and maintain action-item tracking. 

• Coordinate technology-related activities associated with restaurant openings, relocations, and renovations. 
• Participate in floorplan reviews and technology requirement discussions in an administrative capacity. 
• Coordinate with Operations, Construction, Facilities, and external vendors. 
• Schedule and track IT project deliverables and milestones. 
• Coordinate equipment ordering and delivery schedules. 
• Monitor project task completion and follow up on outstanding items. 
• Maintain project documentation and status reporting. 

• Coordinate the procurement of hardware, software, services, and technology-related assets. 
• Obtain quotations and assist with vendor evaluations. 
• Coordinate purchase orders and equipment deliveries. 
• Perform invoice review and submission processes. 
• Maintain vendor contact information and service documentation. 
• Participate in vendor meetings and track commitments and action items. 
• Assist with contract and renewal tracking. 

• Maintain technology inventory records and asset tracking systems. 
• Coordinate tasks relate to equipment allocation, deployment, recovery, and disposal activities. 
• Assist with hardware lifecycle tracking. 
• Monitor stock levels and coordinate equipment replenishment. 
• Support software inventory and subscription tracking activities. 

• Coordinate hardware and software deployment activities. 
• Assist with deployment planning and scheduling. 
• Coordinate communications associated with technology changes and rollouts. 
• Track rollout progress and escalate issues as required. 
• Maintain deployment documentation and implementation records. 
• Assist in evaluating and researching technology solutions for future initiatives. 

• Prepare and maintain project documentation and status reports. 
• Develop and maintain operational procedures and standards documentation. 
• Track budgets, expenses, invoices, and project costs. 
• Assist with reporting related to technology projects and operational initiatives. 
• Maintain document repositories and departmental knowledge bases. 

• Assist in developing and implementing operational standards. 
• Support departmental planning and strategic initiatives. 
• Perform other IT-related Administration duties as assigned. 

• Experience supporting retail, hospitality, restaurant, or multi-location operations. 
• Experience coordinating restaurant openings, renovations, or construction-related projects.
• Experience working within an Information Technology department. 
• Familiarity with technology procurement, software licensing, telecommunications, infrastructure, or support operations. 
• Experience using ticketing, project management, procurement, or asset management platforms.
• Possess five values that define our people:
  • Hospitality. Enhancing the dignity, comfort and well-being of Our People.
  • Authenticity. Being forthright, truthful and transparent with Our People.
  • Quality. Working to always improve the experience of Our People.
  • Fun. Bringing the spirit of laughter, celebration, sharing and joy to Our People.
  • Courage. Acting with conviction in the balanced interest of Our People.

Service Inspired Restaurants® is committed to fair and equitable recruiting practices. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible work environment. If you are contacted for an interview and require accommodation at any stage of the interviewing process, please let us know.