Credit and Collections Supervisor

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

The Supervisor, Collections and Credit will lead a team of Collectors providing service to a variety of clients.

• →Support and leadership for Americas Collections Team
• →Attending regular and ad hoc calls with Customers regarding outstanding balances 
• →Escalation and resolution of Collections problems
• →Leading internal calls  with Account Managers, Account Directors, Senior Management and Client Relations Teams
• →Reviewing ageing reports, identyfying top debtors and conducting bad debt analysis
• →Collections closing activities
• →KPIs analysis and follow up
• →Meetings with customers to resolve past due issues
• →Partake in internal and external audit requirements
• →Partake in outside collections process
• →Participation in Collection Process Improvement projects

• 3- 5 years in collections handling enterprise accounts 
• Experience in leading your own team
• Experience in cooperation with internal teams 

• Preferable Degree in one of the following: Finance  Accounting  Administration or Economics
• Intermediate Excel knowledge is required
• Basic accounting knowledge is an advantage
• Experience with Microsoft Office Applications is required
• Experience with ERP Systems is an advantage
• Great customer service skills are a must have

• Leadership
• Negotiation
• Problems resolution
• Time management
• Connect with multicultural business partners
• Good communication skills in all levels