Front Desk Receptionist

ALTERNATE TITLES: Receptionist DEPARTMENT Hospitality COMPANY Finch Living REPORT TO CEO We are hiring a Receptionist to be the first point of contact for our co-living space. The ideal candidate will have excellent interpersonal skills, exceptional organizational abilities, and a passion for creating a positive and inclusive community for our residents. As a Receptionist, you will play a pivotal role in ensuring smooth operations, managing resident inquiries, and providing outstanding customer service to enhance their living experience. ABOUT COMPANY Founded in 2023, by Tarang Sanghi, Finch Living is a vibrant co-living space that provides a fully furnished, community-oriented environment for individuals seeking an enhanced living experience. Our innovative approach blends the concept of shared living with modern amenities and services, creating a unique and welcoming atmosphere for our residents. AREA OF RESPONSIBILITIES Greet residents and visitors warmly, ensuring a professional and welcoming environment upon entry to our co-living space. Answer incoming phone calls, emails, and other mediums of communication promptly and professionally, providing accurate information, directing inquiries, or escalating issues to the appropriate team member. Handle resident inquiries, concerns, and requests in a timely and efficient manner. This includes but is not limited to mailbox management, accepting packages, and addressing maintenance requests promptly. Responsible for check-in and check-out procedures, ensuring smooth transitions for residents and maintaining accurate records in the system. Maintain a clean and organized reception area, including managing access cards/key fobs and ensuring adequate supplies for a seamless front desk operation. Collaborate with other teams, such as operations, maintenance, and resident experience, to address resident needs while providing exceptional customer service. Assist in organizing and planning community events, including social gatherings and workshops, relevant discussions, to foster a sense of belonging, connectivity, and engagement among residents. Cooperate with the maintenance team to handle guest and resident requests related to repairs, lockouts, and emergencies in a timely and efficient manner. Maintain knowledge of co-living amenities, services, and policies to provide accurate information to residents and guests. Night shift - 5pm-5am Requirements QUALIFICATIONS Previous experience in customer service, preferably in the hospitality or co-living sector, is preferred. Min 1 year experience. Computer proficiency - Familiarity with Online research (vendor, quotations), data entry (excel), invoicing(POS), Billing software. Exceptional interpersonal and communication skills to engage with diverse residents, guests, and team members positively. Strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment. Knowledge of administrative and clerical procedures such as managing mail, maintaining records, and using office equipment. Flexibility in working hours, including weekends to accommodate the needs of the co-living community. Strong problem-solving abilities, demonstrating resilience and resourcefulness in addressing resident inquiries or concerns. Genuine passion for creating a vibrant and inclusive community, promoting shared experiences and fostering connectivity among residents. Bonus - owns laptop. If you are a friendly, organized, and customer-oriented professional with a knack for creating welcoming environments, we invite you to apply for the role of Receptionist at our co-living space. Join us in shaping a unique living space that caters to the evolving needs and aspirations of our residents. Benefits BENEFITS & PERKS Salary 13k-17k Develop experience working on a wide variety of projects and functions. Gain exposure to a fast-paced, collaborative startup environment.