Business Analyst - Software Delivery

Are you a curious and structured thinker who can turn business needs into clear requirements, bring stakeholders and developers together, and keep software delivery moving?

At Sigma, we’re looking for a Business Analyst - Software Delivery to bridge the gap between the business and our Software Engineering team. Reporting to the Head of Engineering, you’ll help increase delivery capacity and velocity on ServiceOne, making sure we build the right things, in the right order, and deliver real business value with every release.

This is an exciting opportunity to work closely with stakeholders and developers, shape solutions from discovery through to release, and embrace AI-assisted analysis, prototyping and agentic software delivery.

💚 At Sigma, we stand out and have now been acknowledged 3 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

📈 Career development and opportunities to apply for internal promotions following your probationary period.

🏆 Monthly, Quarterly and Annual awards with marvelous prizes.

💆‍♀️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

🌳 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

📁 Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover.

• Work with business stakeholders to understand their goals, pain points and processes, translating these into clear, actionable requirements for ServiceOne.
• Write well-structured, testable user stories and acceptance criteria, keeping the backlog refined and ready ahead of each sprint.
• Document and map current and future-state processes so stakeholders and the delivery team share a clear understanding of how work flows.
• Clarify scope and priorities with stakeholders, managing trade-offs to keep the team focused on the highest-value work.
• Support developers throughout delivery, answering questions and resolving ambiguity quickly so solutions meet business needs.
• Prepare clear specifications, context and acceptance checks for AI coding agents, supporting safe and effective agentic development.
• Use AI tools to refine requirements, explore options and create quick prototypes that help stakeholders see and shape solutions early.
• Plan and support user acceptance testing with stakeholders, capturing feedback and confirming changes are ready for release.
• Keep requirements, decisions and documentation up to date and traceable in Azure DevOps or Jira.

💡 You’re a clear communicator and structured problem solver who is comfortable with ambiguity, asks the right questions and turns business needs into requirements developers can build with confidence.

At your core, you’re passionate about connecting people, processes and technology to deliver practical solutions. You examine information carefully, interpret data, explore possibilities and bring ideas to the team. You balance sound decisions with practical approaches, produce accurate work and meet timescales while following procedures. You welcome feedback, embrace change and stay composed as priorities evolve, bringing Sigma’s values—Always Learning, Always Adapting, Always Together and Always Better—into how you work every day.

Success will be measured through stories meeting the Definition of Ready, backlog refinement ahead of each sprint, rework caused by unclear requirements, user acceptance testing pass rates, stakeholder satisfaction and sprint goal delivery. Key outputs will include agreed requirements and scope, user stories and acceptance criteria, current and future-state process maps, specifications for coding agents, user acceptance testing plans and sign-off, workshop outputs and decision logs. Expected activities and outputs will be discussed in your first one-to-one with your line manager and reviewed alongside your commitments and goals, with the Sigma Connected Competency Matrix and Always Improving Performance Framework providing further guidance.

You’ll bring experience working closely with business stakeholders and software development teams to translate needs into deliverable requirements. You can document processes, write user stories and acceptance criteria, clarify scope and priorities, and support developers throughout delivery. Clear written and verbal communication with technical and non-technical audiences is essential.

You’ll ideally bring:

• Experience working within Agile software teams, facilitating workshops, mapping processes and supporting user acceptance testing.
• Familiarity with Azure DevOps or Jira, alongside experience of data analysis and system integrations.
• Experience using AI to refine requirements, explore solutions or develop prototypes, with exposure to agentic coding workflows and preparing specifications for coding agents.
• Familiarity with AI agent harnesses and defining the instructions, context and acceptance checks that guide them.

This isn’t just another Business Analyst role.

It’s an opportunity to shape how business needs become software solutions, help the ServiceOne team deliver more effectively and explore new ways of working with AI.

If you’re ready to turn business challenges into clear requirements, bring stakeholders and developers together and help every release deliver real value, we’d love to hear from you.

📩 Apply today and help us #ImproveEverythingAlways.