Senior Software Engineer I, L3 Messaging Team

Many of us have had the experience of doing good work, but wondering if it is truly moving the needle. At CareMessage, our mission is clear: improve health equity for low-income populations across the United States. Every role here connects directly to that purpose.

 

CareMessage is the technology non-profit building the largest patient engagement platform for low-income populations in the United States. Powered by the Health Equity Engine™, the platform enables organizations to combine messaging, data, and interoperability to increase access to care, improve clinical outcomes, and address social drivers of health.

 

With 22 million patients reached since 2013, CareMessage is the only patient engagement solution proven to improve health equity at scale. The team, many with lived experiences in these communities, leverages a nonprofit model to reinvest revenue into impact. CareMessage is the partner of choice for organizations committed to advancing health equity.

 

We are a team of people who hold both compassion and accountability. We care deeply about the communities we serve, and we also hold a high standard for performance, collaboration, and integrity.

 

Our ideal team members:

- Deliver meaningful, measurable results

- Invest in their teammates and build trust

- Seek feedback and continually grow

- Stay steady and solutions-oriented in ambiguity

- Lead with integrity and responsibility

- Communicate with clarity and empathy

 

If you are motivated by impact, energized by collaboration, and ready to do some of the most meaningful work of your career, we encourage you to apply. If this sounds like you, we would love to meet you.

We are looking to hire a Senior Software Engineer I, (L3) for the Messaging Team who will own and drive the technical direction of CareMessage's messaging platform which is one of the core systems powering patient communication for over 400 safety-net healthcare organizations in the United States. You will independently own complex features end-to-end, mentor other engineers on the team, and contribute to architectural decisions that shape how we build and scale our messaging infrastructure.

 

This is a highly cross-functional role with shared team lead responsibilities. You'll work closely with Product, Customer Success, and Engineering to design and deliver messaging features that deepen patient engagement and health outcomes, with direct ownership of technical decisions and customer-facing system behavior. You will report to the Director of Engineering and play a key role in advancing our messaging capabilities as we scale.

You are a seasoned backend engineer who thrives in dynamic, fully distributed environments. You bring deep experience with Ruby on Rails and messaging systems at scale, and take pride in building reliable, patient-centric communication infrastructure. You are energized by the challenge of delivery optimization, consent management, and AI-driven messaging and you have the technical leadership to guide and mentor your teammates.

 

You take a scientific approach to everything you do. You rely on evidence, not intuition, and you look for data that challenges your assumptions before drawing conclusions. You contribute to PRDs, documentation, and wikis with this same mindset, using data to guide decisions and validate your work. You're excited about operating in a mission-driven, fast-moving environment and bring the experience and ownership mentality to lead from the front. Most importantly, you share our commitment to advancing health equity for low-income populations and take pride in contributing to that mission through the systems you build.

 

 

Be independently owning and delivering complex messaging features end-to-end with meaningful impact

Have a strong understanding of our messaging architecture and have identified areas for improvement in our processes, systems, and tooling

Understand our Company Objectives and Key Results and be able to articulate how the Messaging team directly impacts them

Be actively mentoring L2 engineers through code reviews, pair programming, and technical guidance

Have begun contributing to technical design decisions and architectural discussions