caretria7mo ago

Technical Support Specialist

United States·Memphisfull-timemid

Customer SupportTechnical Support Specialist

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Quick Summary

Overview

The Technical Support Specialist is responsible for providing technical assistance and support to end users related to computer systems, hardware, and software.

Technical Tools

Customer SupportTechnical Support Specialist

The Technical Support Specialist is responsible for providing technical assistance and support to end users related to computer systems, hardware, and software. The Technical Support Specialist also runs diagnostic programs, isolates problems, and determines and implements solutions.

High School diploma and/or technical degree/certification
Minimum of four (4) years of work experience in an IT related position
Excellent verbal and written communication skills
Excellent problem-solving and customer service skills
Ability to balance multiple priorities to meet expected response deadlines
Ability to work independently and as a member of a team
Demonstrated experience and strong knowledge of computer systems (desktops/laptops), printers, mobile devices and other technical products
Demonstrated experience and strong knowledge of Anti-Virus solutions, Exchange, Lan Environment, and Active Directory
Demonstrated experience and strong knowledge of Windows 10 and Microsoft Office 365

PHYSICAL DEMANDS:

Location of job activities 100% inside

Noise and/or vibrations exposure

Frequently reach (overhead), handle, and feel with hands and arms

Stand and sit for prolonged periods of time

Occasionally stoop, kneel, and crouch

Occasionally lift, carry, and move up to 35 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

$23 - $30

The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.

CareTria is an Equal Opportunity Employer.