Commercial HVAC Service Manager

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Supervises a team of entry to intermediate level Field Service professionals or Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

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  Forecast, monitor and document financial performance against plan.

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  Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities.

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  Recruit, interview, hire, and train technicians as required to meet workload demands, and company or customer expectations and requirements.

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  Communicate regularly within the team to ensure that personnel are being scheduled and dispatched accurately by skill level, efficiency and training requirements.

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  Review work orders, invoices and time reports for accuracy and to ensure efficient management of accounts receivable.

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  Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction.

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  Resolve warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the company.

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  Develop career paths and training plans for service teams to create a best in class service team and minimize attrition.

• High School Diploma or GED.

• 5+ years of experience in a Commercial HVAC Field Service role.

• Capable of climbing ladders or using other lift equipment over 8 feet above grade and capable of lifting items up to 50lbs.

• Valid and current Driver’s License and can be insurable by the company’s insurance.

• 2+ years of experience with Microsoft Office (Word, Excel, Outlook).

• 5–10 years of commercial HVAC service leadership or equivalent field service leadership experience.

• Strong working knowledge of commercial HVAC systems and service delivery models.

• Demonstrated leadership capability with ability to develop teams and drive accountability.

• Technical aptitude with understanding of field diagnostics and service execution.

• Strong business acumen with ability to manage financial performance and operational metrics.

• Experience with Salesforce, ServiceMax, ERP/SAP systems, or similar service management platforms preferred.

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