Customer Service Representative

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Our Customer Care Center is the first line of customer communication for incoming calls on the 1-800-Carrier line. We serve North America, including Canada. Our customer base is end users of our brands of HVAC equipment (residential homeowners). We will also assist in servicing our network of Carrier brand dealers looking to obtain parts or technical support.

• →Works under immediate supervision to provide satisfactory and quality customer service
• →Assists with answering basic customer inquiries on product availability, maintenance, and the status of orders
• →Assists with resolving basic customers' service or billing complaints
• →Assists with keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• →Dealer referrals—getting them connected with a dealer that can provide sales or service
• →Our number one goal is to get the homeowner connected with the dealer through warm transfer
• →Provide customers with warranty information
• →Product comparison
• →Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

• High school diploma or GED
• 6+ months experience handling inbound calls in a call center environment

• Bachelor’s Degree
• Sales Force experience
• Ability to meet standardized call center metrics
• Be dependable
• Show up to work on time and completing each shift
• Maintain assigned break and lunch schedules
• Above average verbal and written communication skills

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