Digital Risk & Local IT Support Analyst

Prt5208mid

Customer SupportIt Support Specialist

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Overview

Role: Digital Risk & Local IT Support Analyst Location: Matosinhos, Porto, Portugal Type of Contract: Permanent full-time Carrier is the leading worldwide provider of heating, ventilation,

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Customer SupportIt Support Specialist

Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented the modern air conditioning, and our team of pioneers and innovators have a long history of developing new technologies.

Addvolt, now part of Carrier, global leader in intelligent climate and energy solutions, delivers advanced electrification technology, integrated power management and power electronics capabilities for transport refrigeration and auxiliary systems.  Driving innovation in the electrification and decarbonization of onboard systems for refrigerated trailers, trucks, vans and containers, Addvolt empowers fleets to avoid fuel usage, reduce major emissions and operate efficiently at a remarkably low noise level. By combining Addvolt’s innovative power solutions with Carrier Transicold’s expertise in transport refrigeration, we are enhancing the value we deliver to fleets, original equipment manufacturers and logistics operators worldwide. Together with Carrier, we are accelerating the transition to a more sustainable, efficient and intelligent cold chain.

About the Role

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Responsibilities

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Coordinate with centralized support teams to resolve incidents and service requests.
Support local application deployment, upgrades, and user onboarding activities.
Maintain local IT asset inventories and ensure compliance with corporate standards.

Partner with Enterprise Cybersecurity and Product Security teams to embed security requirements into digital products and business applications.
Assist in vulnerability management, remediation tracking, and security control implementation.
Support security assessments, reviews, and audits of digital products and business applications.
Facilitate communication between business stakeholders, engineering teams, and cybersecurity functions.

Work with business owners to identify, assess, and document cybersecurity and operational risks associated with digital products and business applications.
Monitor remediation actions and ensure timely closure of identified risks.

Bachelor's degree in Information Technology, Cybersecurity, Computer Science, Engineering, or related field.
Experience of 5 years in IT support, infrastructure operations, cybersecurity, or risk management.
Understanding of information security principles and cybersecurity controls.
Experience working with business stakeholders and technical teams.
Strong analytical, communication, and problem-solving skills.
Ability to manage multiple priorities and work independently.

Experience with digital products, SaaS applications, cloud technologies, or software development environments.
Familiarity with security frameworks and standards such as NIST, ISO 27001, SOC 2, NIS2, or CIS Controls.
Experience with compliance reporting, audit support, or governance activities.

Our greatest assets are the expertise, creativity, and passion of our employees. We provide a work environment that fosters innovation, collaboration, and growth, attracting and retaining the best talent. Diversity, inclusion, and employee engagement are central to our culture. We offer enriching career opportunities, professional development programs, and continuous feedback to help you succeed.

Join us and make a difference.