1mo ago

DLS/VRF Controls Manager

CafloRemotemid

OtherManager

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Quick Summary

Overview

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life.

Technical Tools

OtherManager

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About the Role

~1 min read

This position manages a team of intermediate or experienced professionals in Product and Technical Service as it relates to controls support for all DLS/VRF controls. Establishes objectives and guidelines for Controls specialists across North America. Resolves escalated complex technical problems and provides oversight to technical analysis. Implements continuous improvement initiatives for DLS/VRF Controls Products.

Responsibilities

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Engages in business process and development of procedures to ensure business objectives are met.
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Coaches experienced dispatchers and/or team leaders and provides feedback, when required, to help them solve problems and build capabilities.
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Works closely with Product Management and Engineering teams for controls development.
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SME - Industry controls solutions.
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Responds and handles complex calls with high profile customers to ensure smooth and effective operations.
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Prioritize resources to ensure cost effectiveness and coordination of activities.
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Monitors performance metrics to ensure productivity targets are achieved.
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Consolidates analytic results and presents information to managers to improve product and technical service operations.
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Handles some complex customer matters and escalates more complex issues to appropriate level to satisfy customer requirements.
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Leads and advises team members with routine/more complex tasks, when required, to help them solve problems and also build capabilities.
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Engage with and support with Digital team to continue to develop controls offering and BU alignment.
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Travel up to 50% frequently and sometimes on short notice in support of customer needs.

Requirements

~1 min read

High School Diploma or GED
5+ years of DLS/VRF field experience
5+ years of experience in VRF Controls integration experience
50% travel requirement

Troubleshooting all aspects of commercial applied HVAC systems.
Proven experience demonstrating excellent conflict resolution, negotiation, and problems solving skills in high pressure and challenging environments.
Experience in quality improvement position working with warranty data/systems.
Experience in a position requiring technical presentations.
Proficient with Microsoft Office products (Word, Excel, PowerPoint, and Outlook).
Proven examples of demonstrating strong written and verbal communication skills.

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.