Field Service Coordinator - Automated Logic

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

This position is for a Commercial HVAC Field Service Coordinator who is able to work independently with minimal supervision. The ideal candidate can solve problems in dispatching, scheduling, and assigning work assignments to field team for maximum optimization. Work with staff in gathering, verifying, and processing documentation, warranty documentation, and relies on moderate to extensive experience and judgment to plan and accomplish assigned tasks.

• →Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
• →Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements
• →Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule                    
• →Proactively distribute work orders for jobs daily
• →Adhere to scheduling guidelines and work order priority to manage schedule      
• →Assist with the management and recording of non-productive technician time    
• →Will support the accounts receivable team with reconciliation of past due invoices. 
• →Reconciling technician expenses with work orders after project completion  

• High School diploma or GED
• 2+ years customer service experience
• 1 year of experience scheduling workforce
• 6+ months experience supporting customers via telephone and email  

• Experience in the HVAC industry
• Experience with scheduling field service technicians
• Excellent verbal and written communication skills
• Strong organizational skills
• Excellent attention to detail and accuracy
• Experience with Microsoft Office
• Experience with SAP
• Experience with Salesforce or similar CRM

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