North Asia Customer Quality Lead

The North Asia Quality Customer Lead serves as the vital link between technical quality benchmarks and customer needs. This role focuses on maximizing customer satisfaction and pivoting from reactive to preventive quality standards by: 

• Customer Satisfaction: Ensures the "Voice of the Customer" leads to quality product improvements. 

• Brand Reputation: Builds trust through consistent high-quality delivery, which strengthens our brand competitiveness. 

• Efficiency&Growth: Reduces the warranty cost of returns and repairs by minimizing product defects, freeing resources to boost sales. 

• Preventive Quality Approach: Shifts the focus from "detect and repair" to "predict and prevent" by using data intelligence to stop quality issues at the source. 

Reporting Structure 

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  Minimum 5 years of relevant quality management experience. 

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  Proven track record in team leadership and customer interaction in China. 

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• Deep knowledge of ISO 9001 and certification standards (e.g., IATF 16949, VDA6.3). 

• Proficiency in quality tools (SPC, FMEA, root cause analysis) 

• Net Promoter Score (NPS) improvement: Target scores specifically for the North Asia market to measure regional sentiment. 

• Customer Complaint Resolution Time: Reducing the "Mean Time to Resolve" (MTTR) for quality-related claims. 

• Voice of Customer (VoC) Integration: Number of product improvements or technical updates initiated based directly on regional customer feedback. 

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.