PMO Segment Leader, Program Management

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

The PMO Segment Leader owns execution of approved program commitments within an assigned business segment. The role leads Program Managers, manages segment execution performance, ensures launch readiness, resolves execution barriers, and provides informed segment inputs into portfolio, capacity, business planning, and governance discussions.

• →Lead execution of approved programs within the assigned segment.
• →Directly manage Program Managers and establish expectations for execution rigor, accountability, risk management, and escalation.
• →Balance Program Manager workload and capacity within the segment.
• →Ensure delivery against approved scope, schedule, cost, quality, risk, and launch commitments.
• →Translate governance, portfolio, and leadership decisions into actionable segment execution plans.

• →Provide segment execution feasibility, capacity, risk, timing, and resource inputs to support portfolio planning.
• →Develop segment roadmap recommendations, execution sequencing options, and recovery plans when constraints or risks emerge.
• →Recommend segment resource tradeoffs and execution priorities within approved portfolio direction.
• →Support AOP/LRP planning with realistic segment execution assumptions, risks, and timing considerations.
• →Develop PM capability, readiness, succession, and growth within the assigned segment.

• Approves segment execution plans, PM workload balancing, program recovery actions, and segment escalation priorities within approved portfolio direction.
• Escalates unresolved delivery, resource, governance, customer commitment, and launch readiness risks through defined PMO channels.
• Consulted on portfolio prioritization, roadmap timing, capacity alignment, and cross-segment tradeoffs.
• Does not independently own PMO operating model, governance standards, or cross-segment portfolio decisions.

• Assigned business segment or portfolio area.
• Direct leadership of assigned Program Managers.
• Execution performance, launch readiness, risk management, and resource planning within the segment.
• Cross-functional influence across Engineering, Product, Manufacturing, Supply Chain, Quality, Finance, and business stakeholders.

• PMO Leader for portfolio direction, escalation alignment, governance expectations, and resource tradeoff discussions.
• PMO Operations & Capability Leader for reporting, governance process, dashboards, data quality, and planning support.
• Lead / Principal Program Managers for critical programs, dependency management, and portfolio-slice visibility.
• Functional leaders for technical delivery, resource constraints, readiness, and issue resolution.
• Business leaders for segment priorities, customer commitments, timing, and execution risks.

• Segment Delivery: Approved portfolio commitments are delivered predictably within the segment.
• PM Leadership: Program Managers have clear priorities, balanced workload, coaching, and development support.
• Launch Readiness: Programs are prepared for launch with risks, dependencies, and readiness requirements actively managed.
• Risk Management: Segment execution risks are identified, mitigated, and escalated before significant business impact.
• Governance Compliance: Programs follow PMO, PDP, Passport, and reporting requirements.
• Segment Planning Quality: Segment capacity, timing, risk, and resource inputs improve planning and portfolio decisions.

• Bachelor’s degree
• 3 + years of experience leading complex programs, program teams, or cross-functional execution in product development or operations environments
• 3 + demonstrated ability to lead people, manage execution risk, and drive delivery through teams

• People leadership experience in a matrixed product development environment
• Experience with portfolio reviews, capacity planning, launch readiness, stage-gate governance, PDP, or Passport processes
• PMP, Lean, Agile, or leadership development certification
• Strong communication, stakeholder alignment, resource planning, and recovery planning skills

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