Product Training Specialist

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

The Product Training Specialist is responsible for delivering technical training to Carrier’s commercial HVAC technicians on the operation, maintenance, troubleshooting, and repair of applied HVAC systems. This includes air- and water-cooled equipment, centrifugal, screw, and scroll compressors, air handlers, and related components such as pumps, heat exchangers, and coolant distribution units (CDU).

This role plays a key part in developing Carrier’s technical workforce, with a particular focus on data center systems and applications. The specialist partners with internal teams and external stakeholders to design, develop, and deliver effective learning solutions, while supporting key training delivery platforms to meet internal customer needs.

• →Collaborate with cross-functional teams and subject matter experts to identify training needs and develop appropriate technical learning solutions
• →Design, maintain, and deliver training materials, including presentations, microlearning videos, job aids, and procedural documentation
• →Serve as a proficient user of the Learning Management System (Totara), supporting course enrollment, virtual facilitation, and issue resolution
• →Maintain accurate training records and schedules within the LMS
• →Monitor learning and development trends and benchmark best practices to continuously improve training offerings
• →Support the maintenance and readiness of training labs and instructional equipment

• High School Diploma or GED
• 4+ years of commercial HVAC industry experience including installation, operation, maintenance, or service
• 2+ years of experience delivering technical instruction with technical aptitude and effective use of instructional technology
• Travel up to 30% is required 

• Bachelor’s degree with 5+ years of relevant HVAC experience, or equivalent combination of education and experience
• 5+ years of technical instruction preferred
• HVAC field service experience preferred
• Knowledge of data center systems and applications preferred
• Advanced proficiency in Microsoft Office application

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