Quality Manager, CSA Logistics

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

At Carrier, we are committed to delivering exceptional products with uncompromising reliability. The Quality Manager, CSA Logistics establishes and governs logistics quality controls designed to eliminate preventable shipping damage, rework, transit claims, and customer disruption across Carrier’s distribution centers, freight carriers, and third-party logistics (3PL) partners. Reporting to the Senior Manager, Operational Excellence, this role oversees quality standards, the field audit program, and corrective-action governance across Climate Solutions in the Americas, transforming quality from a reactive cost into a source of competitive advantage and validated savings.

• →Establish, govern, and maintain logistics quality standards, formal audit frameworks, and corrective-action governance across all internal DCs, carrier partners, and 3PL providers.
• →Lead detailed shipping and handling damage investigations across distribution networks and transportation modes to identify root causes.
• →Standardize industrial packaging specifications, palletization configurations, transit securement, and load-quality protocols.
• →Analyze claims data, return trends, and damage metrics to quantify financial exposure and validate prevention savings.
• →Partner directly with Procurement and Transportation teams to drive commercial and operational corrective actions with freight providers.
• →Track and report audit compliance, defect recurrence rates, and customer delivery quality outcomes to executive leadership.
• →Prepare and manage departmental quality budgets to ensure financial efficiency and resource optimization.
• →Supervise professional team members, establishing clear objectives and driving continuous improvement in logistics deployment.
• →Lead materials and inventory audits to ensure inventory integrity and product availability.

• Claims per 1,000 shipments across domestic distribution lanes
• Total claims expense reduction and validated damage prevention savings
• DC and 3PL audit pass rates and timely CAPA closure percentages
• Labor hours and direct expenses attributable to freight and handling damage

• Bachelor's degree in Quality, Engineering, Supply Chain, or Logistics.
• 3+ years of experience in quality management, distribution center operations, warehousing, freight transportation, or logistics operations.
• 2+ years of experience leading and executing quality audit programs, root-cause investigations, and corrective and preventive action (CAPA) governance.

• Demonstrated ability to supervise, lead, and develop professional team members.
• Demonstrated comfort and effectiveness presenting quality metrics and operational findings to senior executive leadership.
• Ability to travel up to 25% domestically within the United States for site audits and supplier reviews.
• Must be able to fulfill the hybrid work schedule requiring 3 days in office, 2 days remote per week at the Atlanta Digital Hub in Atlanta, GA.
• American Society for Quality (ASQ) certification or Lean Six Sigma certification.
• Deep technical expertise in transit packaging engineering, ASTM/ISTA testing standards, and load securement methodology.
• Experience managing 3PL provider quality performance and commercial claims resolution.
• Familiarity with enterprise ERP and WMS environments such as SAP.

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