Senior Manager, Tech Publications

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

The Senior Manager, Technical Publications leads the development, delivery, and continuous improvement of technical documentation for the Carrier Commercial HVAC product portfolio. This role manages a team of technical communicators, drives documentation strategy, and partners with cross-functional teams to deliver accurate, high-quality content on schedule.

The ideal candidate has experience supporting new product launches, working in engineering-driven organizations, and delivering customer-facing technical documentation, turning complex technical details into clear, usable content for customers, contractors, and service professionals.

• Lead, mentor, and develop a team of technical writers and technical publication professionals.
• Foster a culture of collaboration, accountability, innovation, and continuous improvement.
• Establish team objectives, manage performance, and support career development initiatives.
• Manage workforce planning, resource allocation, and contractor/vendor relationships as needed.

• Develop and execute technical publication strategies that align with business objectives and product roadmaps.
• Oversee the creation, maintenance, and release of technical documentation, including installation instructions, service manuals, user guides, application guides, product data, and other customer-facing materials.
• Ensure documentation is accurate, consistent, accessible, and aligned with company standards.

• Partner closely with Engineering, Product Management, Quality, Manufacturing, Service, Marketing, and Regulatory teams to gather technical information and establish documentation priorities.
• Influence stakeholders and drive alignment on documentation requirements, schedules, and deliverables.
• Serve as a trusted advisor on technical communication best practices.

• Identify and implement opportunities to improve documentation processes, workflows, systems, and standards.
• Drive efficiency through process automation, standardization, and the effective use of documentation technologies.
• Establish and monitor key performance indicators to measure team productivity, quality, and delivery performance.

• Manage multiple documentation projects and priorities across a diverse product portfolio.
• Ensure deliverables are completed on time, within scope, and aligned with business expectations.
• Communicate project status, risks, and resource needs to leadership and stakeholders.

• Ensure documentation complies with applicable regulatory, legal, and company requirements.
• Maintain quality control standards and robust document review and approval processes.
• Champion continuous improvement in documentation quality and customer experience.

• Bachelor's degree
• 8 + years of experience in technical writing, technical publications, and/or content development.

• Bachelor's degree in Technical Communication, English, Communications, Engineering, Journalism, or a related field.
• Experience supporting industrial, manufacturing, engineering, HVAC, or technology-based products.
• Familiarity with technical publishing, content management, and documentation authoring tools.
• Experience leading technical communication or documentation teams.
• Demonstrated success managing complex projects and cross-functional initiatives.
• Exceptional organizational, leadership, and project management abilities.
• Experience developing and implementing process improvements.
• Experience with structured authoring, content reuse strategies, and digital documentation solutions.
• Knowledge of documentation governance, quality systems, and regulatory documentation requirements.
• Strong written, verbal, and interpersonal communication skills.

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