Service Account Manager - Automated Logic (NY/NJ)

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

As a global leader in intelligent building solutions, Automated Logic is expanding its NY/NJ Team and seeking a Service Account Manager to drive long-term client partnerships, service agreement execution, and operational performance across the region.

This role is designed for a technical leader who thrives on mentoring, developing, and leading field engineering and account teams while acting as a trusted advisor to building owners and facility managers. You will bridge technical expertise, people leadership, and strategic account management - ensuring high customer retention, team growth, labor optimization, and recurring revenue growth across commercial, healthcare, and industrial sectors.

• HS Diploma or GED

• 8+ years in the Building Automation Systems (BAS), HVAC operations, or mechanical service industry

• 2+ years of proven experience managing service contract renewals, project management, recurring revenue models, account margins, and/or labor utilization.

• 2+ years of demonstrated ability to manage relationships with high-value facility accounts and navigate complex contractual scopes.

• Valid driver’s license and ability to visit regional client sites regularly, up to 50% of the time

• Demonstrated willingness and proven track record of mentoring, coaching, and leading technical teams

• Strong background in account or project management, contract execution, and team oversight.

• Deep familiarity with Automated Logic (WebCTRL®), Johnson Controls (Metasys), Niagara (Tridium), KMC Controls, or other major BAS platforms.

• Proven track record working with healthcare/pharmaceutical (GMP environments), commercial office buildings, and/or higher education facilities.

• Familiarity with union labor environments, mechanical retrofits, and electrical subcontractor coordination.

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