Service Sales Leader

Malaysialead

OtherSales Leader

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Quick Summary

Key Responsibilities

Service Sales Strategy - Develop and execute annual service sales strategy aligned with Carrier Malaysia's growth objectives and business priorities.

Requirements Summary

To accelerate profitable service growth by maximizing Carrier's installed base, increasi

Technical Tools

OtherSales Leader

Responsibilities

~2 min read

→Service Sales Strategy - Develop and execute annual service sales strategy aligned with Carrier Malaysia's growth objectives and business priorities.
→Installed Base Recapture - Identify and convert Carrier-installed equipment currently outside the service portfolio, with strong focus on chillers, AHUs, FCUs and other HVAC equipment.
→Service Revenue Growth - Drive recurring service revenue through maintenance contracts, service agreements, repairs, modernization, replacement and retrofit opportunities.
→Key Account Management - Develop strategic relationships with building owners, developers, consultants, facility managers and major customers to increase share of wallet.
→Sales Pipeline Management - Build and maintain a healthy service sales pipeline, monitor opportunities, conversion rates, sales forecast and closing probability.
→Team Leadership - Lead, coach and develop Service Sales Engineers/Executives to achieve individual and team sales targets.
→Customer Retention - Strengthen customer engagement and proactively address service concerns to improve contract renewal and retention rates.
→Cross-Selling - Work closely with Service, Parts, Modernization and Equipment teams to identify cross-selling opportunities.
→Commercial Management - Ensure pricing, margins, contract terms and commercial proposals meet Carrier's profitability requirements.
→Market Development - Monitor competitor activities, market trends and customer needs to identify new service business opportunities.
→CRM & Reporting - Maintain accurate CRM records, sales forecasts, pipeline reports and performance dashboards.
→Collaboration - Work closely with Operations, Engineering, Finance, Parts, Modernization and Equipment Sales to deliver customer solutions.

To accelerate profitable service growth by maximizing Carrier's installed base, increasing customer retention and developing strategic service opportunities across Malaysia. The Service Sales Manager will lead the service sales team to convert installed-base opportunities into long-term recurring revenue while strengthening Carrier's position as the customer's preferred HVAC lifecycle partner.