Sr Technical Support Specialist

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About ALC

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our solutions help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

About This Role

At Automated Logic, a Carrier Company, we provide a work home for people who want a career, not just a shift. As an Associate Field Engineer, you are entering the industry on the ground floor with a clear path to becoming an expert.  We are looking for people ready to grow - self-directed learners eager to master DDC through hands-on troubleshooting. If you are willing to travel and enjoy solving fresh technical challenges every day, you’ll fit right in.

Our technicians say:

“I finally found it. Not just a job. Not just a paycheck. A work home.”

If that sounds like you, welcome home.

Key Responsibilities

• Complete paperwork on time, including posting of work orders, logging of incoming calls, commissioning documentation, and other required updates.
• Understanding and reviewing, technical documents such as wiring diagrams, as-builts, exc.
• Support and provide superior service via calls, e-mails, tickets, and special projects
• Analyze different systems and energy data to find potential for energy optimization
• Understanding the operation of field level equipment’s and Coordination with Field operations team
• Support multiple customers following customized procedures and protocols for each.
• Use questioning and listening skills that support effective telephone communication.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Understand the impact of attitude in handling calls professionally
• Apply the elements of building positive rapport with different types of customers over the phone.
• Display Time flexibility towards shifts as per work floor requirements
• Document processes and procedures to efficiently deliver superior support and first call resolution.
• Provide training, shadowing, coaching in person and virtually to other team members
• Provide startup, commission, and re-commission of customer HVAC, lighting, and refrigeration systems.

Please click on the link to review the Job Applicant Privacy Notice.

Technology-enabled tools may support parts of the recruitment process, with oversight by people.