FIELD SERVICE TECHNICIAN

We are currently offering up to a $5,000 sign-on bonus for Heavy Equipment Field Service Technician new hires. $2,500 is payable at hire, and the remaining $2,500 is payable after 90 days of employment. 

At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters. 

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward. 

• →Apply expert level troubleshooting techniques and determine proper repair procedures on all assigned work orders
• →Service, diagnose and repair/rebuild all engine/components regardless of model/maker of equipment, including electrical, computers, and monitors at customer’s jobsite
• →Disassemble, inspect and determine parts needed. Reassemble to factory specifications
• →Interact with customers and answer repair-related questions as required. Refer non-repair related questions to supervisor
• →Perform heavy electrical and computer repairs
• →Interpret and utilize information from operating, maintenance and service manuals/bulletins
• →Inspect components removed from machines to determine their reusability
• →Prepare parts requisitions, parts returns, accurate and complete service reports, and other necessary reports and forms
• →Clearly and concisely document all work and repairs completed in a timely manner
• →Maintain work area, tools and equipment to promote a clean and safe environment
• →Perform various other duties as assigned

• Minimum of four years’ experience repairing heavy construction equipment, preferred
• Experience troubleshooting and diagnosing expert level mechanical repairs
• High school diploma or GED, required
• Thorough knowledge of engines, transmissions, electrical and other related components to troubleshoot and analyze unique and high level problems/issues quickly and improvise using logic and critical thinking skills to make needed repairs
• Excellent mechanical aptitude
• Ability to repair Caterpillar and competitive components and machines
• Excellent driving record and the ability to obtain a CDL
• Ability to become DOT certified with DOT Medical Card
• Willingness to work any shift and overtime as needed to meet business and customer demands
• Strong communication with excellent oral and written communication skills
• Self-direction and well organized
• Proficient use of technical software, databases and manuals

• Demonstrating ability to learn and apply new knowledge
• Working independently and part of a team
• Prioritizing workload while providing excellent customer service
• Interacting with customers on a professional level
• Performing well in a fast-paced work environment
• Working in coordination with team to achieve Continuous Improvement goals and objectives
• Promoting a positive customer experience
• Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Frequently required to sit
• Regularly lift and/or more up to 70 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply. 

Carter Machinery is a drug-free workplace. 

*Special rules and restrictions may apply to sign-on bonus eligibility for rehires.  

PM21