Temporary Call Center Universal Agent, Canada (Remote)

Can-On-Mississaugamid

OtherCenter

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh,

Technical Tools

OtherCenter

What We Offer

~1 min read

50% - Customer Interaction & Communication:

✓Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs

✓Demonstrate strong customer service and sales skills to optimize the experience for each customer contact

✓Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem

✓Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent

Must have:

6+ months of customer service experience
Ability to communicate effectively in both written and verbal communication
Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision

Requirements

~1 min read

Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. All Call Center (CC) positions will undergo cross-training to support both Consumer Affairs and eComm calls. Agents are expected to assist in both areas as necessary, depending on business demands and call volume. Flexibility and adaptability are crucial to maintaining smooth and efficient service for our customers

Carter’s | OshKosh is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any type of accommodation, please do not hesitate to contact us.

Carter’s | OshKosh est un employeur souscrivant au principe de l'égalité d'accès à l'emploi et encourage tous les candidats intéressés et qualifiés à postuler. Si vous avez besoin de certaines mesures d'adaptation, n'hésitez pas à communiquer avec nous. .