BU22P3 Business Analyst

CAS uses intuitive technology, unparalleled scientific content and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge, and for 119 years, has helped innovators mine, assess and apply that information to keep businesses thriving. The CAS team is global, diverse, endlessly curious and strives to make scientific insights accessible to innovators worldwide.

The Business Analyst - Scientific Quality Systems supports the design, implementation, and operation of quality management systems across CAS scientific curation service lines. Working under the direction of the Senior Director of Scientific Integrity and in partnership with other business analysts, information scientists, content engineers, and process owners, this role contributes to the buildout and maintenance of measurement frameworks, quality procedures, and analytical processes that ensure the accuracy, consistency, and integrity of curated scientific content.

Key responsibilities include: 1) Support the implementation and maintenance of quality management systems across curation service lines; 2) Compile, organize, and support the analysis of quality review data to identify trends and improvement opportunities; 3) Maintain QMS documentation and ensure consistency across service lines as the system scales; 4) Collaborate with process owners and domain leaders to implement quality procedures and quality improvement efforts within their areas..

• Quality Management System Implementation — Supports the buildout and maintenance of quality management systems across scientific curation service lines. Maintains QMS documentation including quality procedures, measurement frameworks, and supporting reference documents. Ensures architectural consistency across service lines as the QMS scales to new areas. Applies experience from ISO 9001 implementation to support quality system design and deployment.
• Measurement Framework Support — Contributes to the design and implementation of measurement frameworks for curation service lines, working within the established architectural pattern of quality dimensions, severity definitions, weighting models, and scoring methodology. Supports the adaptation of existing frameworks to new service lines such as Markush and Physicochemical Properties.
• Quality Data Compilation & Analysis — Compiles and organizes quality review data from across service lines. Supports trend identification, root cause analysis, and improvement opportunity assessment under the guidance of senior team members. Prepares data summaries and preliminary analyses for quality performance reporting.
• Process Owner Collaboration — Works directly with process owners and domain leaders to implement quality procedures within their areas. Supports the operational mechanics of quality review processes including scheduling, documentation, and tracking. Communicates quality findings and improvement recommendations in partnership with senior quality team members.
• Cross-Functional Coordination — Collaborates across curation domains and with cross-functional stakeholders to ensure quality processes are understood, adopted, and consistently applied. Serves as a point of contact for quality system questions and procedural guidance within assigned service lines.
• Continuous Improvement — Contributes to continuous improvement initiatives by identifying patterns in quality data and proposing process enhancements. Supports the connection between quality findings and operational changes. Participates in improvement projects that enhance the effectiveness of curation quality systems.
• Documentation & Communication — Maintains accurate and current quality system documentation. Communicates quality process requirements, review schedules, and findings to stakeholders. Prepares materials for Management Review and other quality governance activities.
• Professional Development — Actively develops analytical, quality methodology, and quality leadership skills through mentoring from senior team members and the external quality systems consultant. Builds knowledge of scientific content domains to strengthen credibility and effectiveness in working with curation teams.

• Education — Bachelor's degree in science, engineering, or a related field. Coursework or certification in quality management, quality systems, or a related discipline is desirable.
• Work Experience — 4 or more years of related experience in quality systems, scientific data operations, content operations, information management, or a related field. Experience with ISO 9001 implementation or quality management system buildout preferred. Experience in business analysis, process documentation, or data analysis is a plus.
• Quality Systems Knowledge — Demonstrated understanding of quality management system principles and practices. Experience with ISO 9001 or similar quality frameworks preferred. Familiarity with measurement framework design, quality dimensions, and severity/weighting models is desirable.
• Analytical Skills — Ability to compile, organize, and analyze quality data. Comfortable working with structured data, identifying patterns, and preparing summaries for review. Developing capability in root cause analysis and trend identification.
• Scientific Acumen — Comfortable working in a scientific content environment. Ability to follow conversations about chemical structure curation, substance data, and scientific content quality without requiring deep subject matter expertise. Not intimidated by the science — able to learn the domain and engage credibly with curators and domain leaders.
• Communication — Strong written and verbal communication skills. Ability to document processes clearly, present findings to stakeholders, and work collaboratively with domain experts and cross-functional teams.
• Learning Agility — Strong ability to learn and apply new concepts, tools, and methodologies. Receptive to coaching and mentoring. Demonstrated ability to grow into new responsibilities and build competency in unfamiliar areas.
• Technical Knowledge — Proficient with standard business technology applications. Comfortable working with data in spreadsheets and databases. Ability to learn and apply quality management tools and systems.
• Organization-Wide Perspective — Understands how quality systems support broader organizational goals. Demonstrates awareness of how curation quality connects to CAS products, services, and customer outcomes.

CAS offers a competitive salary and comprehensive benefits package, including a generous vacation plan, medical, dental, vision insurance plans, and employee savings and retirement plans. Candidates for this position must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. EEO/Disabled/Veteran