Case Manager

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.

The Case Manager provides comprehensive case management and care coordination services for patients and their children enrolled in the LyN Residential Treatment Program. This position supports patients in achieving treatment and recovery goals by coordinating medical, behavioral health, social services, legal, and community resources while ensuring continuity of care and promoting the mission and values of Casa Esperanza. 

• →Provide ongoing case management and care coordination for patients and their children. 

• →Develop and monitor patient-centered service plans in collaboration with the multidisciplinary treatment team. 

• →Coordinate medical, behavioral health, dental, psychiatric, and specialty appointments, transportation, and medication refills. 

• →Collaborate with internal departments and external providers to ensure timely access to services. 

• →Manage DCF-related responsibilities, including communication, reunification planning, toxicology reporting, child visitation, and collateral contacts. 

• →Coordinate referrals to community resources, including housing, DTA, WIC, employment, childcare, parenting services, domestic violence resources, and aftercare support. 

• →Assist patients in meeting legal obligations, including court, probation, parole, and other required appointments. 

• →Facilitate psychoeducational and recovery-focused groups. 

• →Participate in multidisciplinary team meetings, case conferences, supervision, and treatment planning. 

• →Maintain accurate and timely documentation in the electronic health record, including progress notes, discharge planning, and case closure documentation. 

• →Provide crisis intervention, patient advocacy, and problem-solving to address barriers to treatment and recovery. 

• →Maintain confidentiality and comply with all agencies, state, and federal regulations. 

• →Perform other duties as assigned. 

• Skills necessary for the position: 
• Ability to work as a team member 

• Ability to work independently 

• Knowledge of the substance use field, including the AA/NA 12-step philosophy 

• Strong crisis management/intervention skills 

• Knowledge of appropriate community resources 

• Strong verbal and written communication skills 

• Ability to communicate with clients and referral sources in a professional manner 

• Strong interpersonal skills and customer service skills 

• Knowledge of computer software, including Microsoft Word and Excel 

• Valid Massachusetts Driver’s License 

• Ability to meet the physical and training requirements of the position. 

• Onsite
• Monday - Friday, 8am - 4pm
• Supervisor: Reports to the Clinical Supervisor