Remote US Licensed Practical Nurse (LPN) – Inbound Care Management

• Previous nursing, healthcare, care management, patient support, or call-center experience preferred.

• Excellent verbal and written communication skills.

• Strong active listening and customer service skills.

• Ability to handle multiple inbound calls and maintain a professional demeanor in a fast-paced environment.

• Strong documentation and attention to detail.

• Basic computer proficiency and ability to navigate multiple applications.

• Must successfully complete a technology assessment, including typing and basic computer skills.

• Must have a dedicated, private workspace suitable for handling protected health information.

• Workspace must have a door and allow the employee to maintain HIPAA compliance.

• Must have a reliable high-speed internet connection.

• Must be able to connect directly to the home modem/router using a hard-wired Ethernet connection.

• A 30-foot Ethernet cable will be provided to facilitate the hard-wired connection.

• Company-provided equipment includes a desktop computer and two monitors.

• Employees may be required to share their screen during work activities or support sessions.

Employees will use Google-based tools and other company systems, including:

• Gmail
• Google Meet
• Google Workspace (G Suite)
• Company-provided desktop and dual-monitor setup

This is a remote, call-center-style nursing position. The successful candidate should be comfortable handling a consistent volume of inbound patient calls while maintaining excellent patient service, accurate documentation, and adherence to care management protocols.