Patient Care Coordinator (WIVA)

When it comes to providing quality, patient-centered care – local matters. Our doctors and staff are invested in the community. We’re your local team of radiology experts. With cutting-edge medical imaging technology, highly trained clinical staff, and board-certified radiologists, we bring patient care and imaging excellence into focus.

The Patient Care Coordinator will be a self-motivated, self-starting, leader. Excellent communications to keep everyone updated and engaged in all aspects of the interventional and vascular office.  Exceptional interpersonal skills in resolving complex and potential conflicts arising during any special, urgent, or untimely added procedures/patients.  Providing optimal support to interventional and vascular patients & referring physicians and serving as back-up support to other scheduling modalities.  Works closely with office supervisor, department supervisors, PA-Cs’ and physicians to ensure physician/clinician and patient appointment preferences are met.

·         Answering multiple phone lines

·         Working in multiple different electronic systems via computer

·         Top notch customer service to all patients, referring physicians as well as intra department co- workers.

·         Establishing and maintaining interpersonal relationships

·         Securing required patient demographics.

·         Securing required documentation for procedure

·         Validating demographic information for completeness and accuracy.

·         Maintains the strictest PHI and HIPAA confidentiality & complies with all CMS requirements.

·         Evaluating information to determine compliance with standards

·         Responsible for work outcomes and results

·         Documenting all necessary information in the computer systems.

·         Coordination of patient through the continuum of care.

·         Actively supports departmental and corporate strategic plans and goals.

·         Requires meeting strict deadlines.

·         Conflict management when dealing with unpleasant, angry or discourteous people.

·         Management of one’s own time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

Knowledge of clinic policies and procedures.

Knowledge of medical terminology and insurance practices.

Knowledge of computer programs and applications.

Knowledge of grammar, spelling and punctuation to communicate in written format.

Knowledge of CPT and ICD-9 coding.

Knowledge of managed care, Medicare, and Medicaid guidelines.

Skill in effective personnel management including training staff and delegating duties.

Skill in trouble-shooting insurance problems and appealing claims.

Skill in maximizing insurance collections.

Skill in written and verbal communication.

Ability to work effectively as a team member with physicians and other staff.

Ability to flexibly respond to changing demands.

Ability to plan, organize, prioritize and direct the work of others.

Ability to identify claims problems and recommend solutions.

Ability to sort and file materials correctly by alphabetic or numeric systems.

Ability to interpret and understand insurance benefits and reimbursement. 

Ability to communicate clearly and concisely with both written and verbal communication.

Ability to process written and verbal communication instantaneously.

Ability to establish and maintain effective working relationships with patients, employees, and the public.

Location :       1 Location

FLSA :            FT – Non-Exempt

Schedule:        Minimum Requirement

                        Monday – Friday 8:00 AM – 5:00 PM