Client Services Immigrant Corps Service Member

Catholic Charities of Baltimore, Esperanza Center is seeking a Client Services Immigrant Corps Member to welcome clients and supports efficient, responsive program operations by conducting intakes and assessments, connecting clients with community services and resources, managing phone and appointment communications, organizing and scanning documents, maintaining accurate client records and resource lists, and assisting with forms, data entry, and other administrative needs.

The Esperanza Center is a comprehensive resource center whose mission is to welcome immigrants by offering hope, compassionate services, and the power to improve their lives. Since 1963, immigrants from all over the world have trusted the Esperanza Center to help them navigate life in a new country. Our dedicated staff and volunteers provide services related to education, healthcare, immigration legal matters, family reunification for unaccompanied immigrant children, and general community support to thousands of immigrants each year.

• →Welcomes clients and provides compassionate, culturally responsive assistance that supports a respectful and accessible service experience.
• →Conducts client intakes and initial assessments, gathers required information, and identifies service needs within the scope of the role.
• →Connects clients with appropriate program and community resources and coordinates with case managers and partner organizations to support timely access to services.
• →Manages incoming phone, email, and appointment communications; responds to routine requests; and directs inquiries to the appropriate staff member or resource.
• →Assists clients with forms, applications, document collection, and other administrative steps while providing clear information about established processes and requirements.
• →Maintains accurate, complete, and timely client records by entering data, scanning and organizing documents, updating case information, and correcting identified discrepancies.
• →Maintains current resource lists, referral information, forms, and program materials to support consistent and efficient client service.
• →Uses sound judgment to address routine client and administrative matters, recognizes issues beyond assigned authority, and promptly escalates urgent, complex, safety-related, or compliance-sensitive concerns to the appropriate staff member.
• →Protects confidential client and program information and follows established policies, documentation standards, safety procedures, and applicable program requirements to reduce compliance and service-delivery risk.
• →Performs other duties as assigned.

• High school diploma or GED equivalent
• Fluency in English and Spanish, with strong verbal and written communication skills and the ability to communicate clearly with diverse audiences.

• No remote or hybrid work availability based on core and essential functions of the position.
• Flexibility may be required to work beyond standard hours, including weekends and holidays, as needed.
• Positioning oneself in ways to accomplish tasks in various environments, including navigating tight or confined spaces as needed to complete job responsibilities.
• Positioning oneself in ways to accomplish tasks in various environments as needed to complete job responsibilities.
• Moving about to accomplish tasks or transitioning between different work sites, which may involve walking, standing, or traveling to various locations as required by the role.
• Adjusting or moving objects up to 20lbs in all directions, which may include lifting, carrying, pushing, pulling, or repositioning items as necessary to perform job duties.
• Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.
• Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
• Assessing the accuracy, neatness, and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.
• Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.

• Client-centered and compassionate interpersonal skills, with the ability to relate effectively to individuals with diverse backgrounds, personalities, and needs.
• Strong interpersonal and customer service skills, with a courteous, welcoming, and professional demeanor.
• Clear and effective verbal and written communication skills in English and Spanish for interactions with clients, staff, visitors, and community partners.
• Sound judgment, critical thinking, problem-solving, and conflict resolution skills to navigate challenges and make informed decisions.
• Strong planning, organizational, prioritization, and attention-to-detail skills for managing competing demands accurately and efficiently.
• Ability to work independently with reliability, punctuality, accountability, and minimal direction or supervision.
• Effective collaboration and coordination skills for building positive relationships, supporting teamwork, and promoting responsive service delivery with clients, colleagues, and community partners.
• Discretion, tact, integrity, and professionalism in handling confidential and sensitive information.
• Strong safety awareness, including knowledge of established protocols and the ability to identify and address hazards that affect clients and colleagues.
• Proficiency in current administrative procedures and technology, including electronic calendars, email, recordkeeping systems, web browsers, and Microsoft 365 applications such as Outlook, Word, Excel, PowerPoint, Teams, and OneDrive.