Resident Associate

Catholic Charities Senior Communities develops and operates affordable, supportive communities for older adults with a resolve to nurture a spirit of purpose, wellness, and harmony among both our residents and colleagues. We offer 24 locations in Anne Arundel, Baltimore, Garrett County and Harford Counties and Baltimore City.

Catholic Charities of Baltimore, Senior Communities is currently seeking a Resident Associate who will provide housekeeping and meal services to residents of the Caring Home Services (CHS) program located within affordable senior housing communities. They follow the service plan given by the CHS Supervisor to support older adults so they can remain in their apartments, safely aging in place.

• Basilica Place - Monday, Tuesday, Wednesday 9 AM - 5 PM
• DePaul House or St. Joachim House - Thursday and Friday 9 AM - 5 PM

• →Provides housekeeping services for residents in 1–2-bedroom apartments, maintaining clean, safe living spaces and assisting with laundry and other non-medical tasks as directed, ensuring resident apartments consistently meet established cleanliness and safety standards, supporting residents’ comfort, dignity, and quality of life.
• →Oversees daily dining services, including receiving food deliveries, setting up and cleaning the dining area, and serving meals to ensure a sanitary and welcoming environment.
• →Prepares and maintains resident documentation (e.g., verification forms, meal records), ensuring accuracy and compliance with program standards.
• →Monitors and replenishes housekeeping, kitchen, and essential supplies, coordinating timely reorders in line with procedures.
• →Communicates service plan suggestions to the CHS Supervisor, based on direct resident interactions and observations.
• →Reports any resident behavior changes and environmental safety hazards promptly to the CHS Supervisor, helping to maintain resident well-being and safe living environment.
• →Promotes resident well-being by encouraging participation in building events and providing feedback to support an active, inclusive community, fostering engagement and social connection.
• →Welcomes guests and visitors while providing accurate information to promote a positive image of the program.
• →Responds to emergencies by following established procedures, ensuring resident safety.
• →Documents incidents, errors, and all resident-related events accurately with CHS Supervisor support, in accordance with Senior Communities’ policies.
• →Attends and actively participates in staff meetings, in-service sessions, and assigned projects or committees, contributing to team development and program improvement.
• →Performs other duties as assigned.

• High School Diploma or G.E.D.
• One (1) year experience assisting individuals with daily living and household tasks.
• Prior experience in a senior care setting.

• No remote or hybrid work availability based on core and essential functions of the position.
• This position involves routine exposure to body fluids, infections, odors, small pets, and varying resident behaviors.
• Adjusting or moving objects up to 50 pounds in all directions, which may include lifting, carrying, pushing, pulling, or repositioning items as necessary to perform job duties.
• Moving about to accomplish tasks or transitioning through an apartment building with hallways and common areas, which involves walking, standing, and being on their feet most of the day as required by the role.
• Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, residents, or external parties.
• Hearing and vision abilities, with or without correction, to effectively observe and communicate with others.

• Demonstrates accountability by consistently being punctual and maintaining reliable attendance.
• Exhibits exceptional relational and customer service skills, building strong connections and providing top-tier service.
• Effectively relates to and provides compassionate care for a vulnerable, elderly population, with diverse personalities and needs.
• Demonstrates comfort and accountability in environments where others may be unable to perform basic life tasks.
• Acts with discretion, tact, and professionalism in all situations, maintaining confidentiality and integrity.
• Maintains a safe environment for residents and co-workers by following established safety protocols, promptly addressing hazards, and promoting a culture of accountability to ensure the well-being of all individuals in the workplace.
• Demonstrates thorough knowledge of safety hazards and proper use of cleaning and sanitizing solutions, while maintaining expertise in personal care, housekeeping, and other essential care areas to ensure a safe and healthy environment.
• Demonstrates verbal and written communication skills, ensuring clarity and effectiveness in all interactions.
• Ability to use, or willingness to learn computer systems and software, necessary to perform the duties of the position. This includes, but is not limited to, basic computer skills, web browsing, online training, and email usage.