Resident Services Specialist

Through the principles of Catholic Social Teaching, Catholic Charities of Oregon achieves lasting solutions to poverty and injustice by partnering with clients to meet their economic and educational goals, and to support their physical and social well-being. Catholic Charities is the official domestic relief agency of the Archdiocese of Portland in Oregon. 

The Resident Services Program provides services to support residents, build community, and offer social and educational programs to improve the stability, quality of community life, and wellness of individuals and families. Duties are site-based, vary with site needs, and may include, for example, to collaborate with site management staff, property managers and other staff to ensure that services are coordinated effectively and consistently; to respond to and intervene in resident problems and crises; and to create and implement resident initiatives designed to promote inclusion in the development of communities.

Catholic Charities of Oregon (CCO) provides culturally responsive resident services at affordable housing complexes across Oregon. The Good Shepherd Resident Services Specialist (RSS) is part of CCO’s resident services team and will plan, coordinate, and provide services to support residents, build community, and offer social and educational programs to improve the stability, quality of community life, and wellness of individuals and families.

• →High school diploma or equivalent lived and/or worked experience required.
• →Ability to communicate concisely and effectively, both verbally and in writing in English; required.
• →Ability to communicate concisely and effectively, both verbally and in writing in Spanish; preferred.
• →Two years' work or volunteer experience preferred.
• →Certification (or ability to certify within 30 days of hire) and ability to maintain certification in CPR, 1st Aid, AED, Bloodborne Pathogens and Narcan Training.
• →Lived experience or experience working with low-income families and individuals.
• →Basic understanding and knowledge of Clackamas County resourcess.
• →Demonstrated competency working with people from diverse cultures. Ability to assess and treat clients in a culturally competent manner
• →Ability to effectively work with standard office programs including Word, Excel, Outlook, Microsoft Teams and PowerPoint.
• →Demonstrate judgment and discretion in dealing with confidential matters.
• →Commitment to Catholic Charities mission to work in partnership with vulnerable populations to achieve lasting solutions to poverty and injustice.
• →Must be able to organize and prioritize work, be proactive, take initiative, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner.  High attention to detail required.
• →Excellent written and oral communication skills.
• →Willingness to learn new skills and take on new responsibilities.
• →Strong analytical and strategic problem-solving skills.
• →Ability to work well in team setting, as well as independently; be flexible and adapt well to different dynamics in a fast-paced work environment.
• →Ability to work a flexible schedule, which could include some evenings and weekends.
• →Ability to lift 40 lbs.
• →Travel between sites in Portland required.  Must have driver’s license, access to vehicle and ability to obtain automobile insurance at levels required by agency.

Satisfactory results from pre-employment criminal and civil background screening required. Motor vehicle records (MVR) review required as needed.

Catholic Charities of Oregon is dedicated to promoting diversity, multiculturalism, and inclusion across our agency.  Catholic Charities of Oregon recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, gender identity, sexual orientation, genetic information, equal pay, disability, age, veteran status, and other protected status as required by applicable law.  Applicants and employees need not be Catholic.