CDI - Client Communication Strategy Director (M/F/X)

Permanent contract, based in Paris (1st arrondissement), available from september 2026.

FASHION DIVISION

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  Define and implement a global client communication strategy, aligned with the Fashion’s vision and client experience vision, staying always locally relevant.

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  Analyze market trends, client insights, and best practices to inform strategic decisions.

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  Position CHANEL Fashion for excellence and innovation in client communication, always fostering its singularity.

• Propose personalized communication journeys to strengthen client relationships and drive engagement within markets

• Oversee the deployment of communication channels (email, WhatsApp, WeChat, Line, social CRM, etc.) in complementarity with the other communication Levers (Media, Social Press etc..)

• Ensure relevancy in messaging, tone of voice, and storytelling by all touchpoints.

• Collaborate with Orchestration teams to ensure tailored content to answer to Client Communication objectives, highlighting the role of each asset in the different clients journeys

• Create measurement frameworks and KPIs to assess communication impact and client engagement.

• Lead and inspire a multidisciplinary team (content, CRM, digital, etc.).

• Foster a collaborative culture with internal stakeholders (Orchestration, Regions and markets, global teams).

• Manage external partners.

WHAT YOU WILL BRING

• 12 to 15 years’ experience in luxury, fashion, or premium retail, with proven expertise in client communication.

• Strategic thinker with strong leadership and change management skills.

• Excellent knowledge of omnichannel communication and CRM tools.

• Creative, client-centric, and results-oriented.

• Fluent in French and English

• Management of 4 people

WHAT ENERGIZE YOU & WHAT CHANEL CAN OFFER YOU

• The independence of a creative House that places people at its center
• The dynamism of an environment that cultivates excellence while fostering the fulfillment of all
• Opportunities for advancement, growth, and diverse career paths within a House attentive to each individual’s uniqueness

The richness of our teams is born from each person’s uniqueness. CHANEL values diversity in all its forms and is committed to treating every application fairly.

During your first interview, we will inform you about the steps of the process.

CHANEL HOUSE

Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a wide range of high-end creations, including Haute Couture, Ready-to-Wear, leather goods, accessories, eyewear, fragrances, cosmetics, skincare, jewelry, and watches. CHANEL is also renowned for acquiring numerous specialized suppliers, manufacturers, and Métiers d’art, eleven of which are located at 19M, between Paris and Aubervilliers. Dedicated to ultimate luxury, CHANEL is committed to delivering exceptional craftsmanship. The brand has historically placed Creation at the heart of its core values.