Deputy Head of Boutique

The Deputy Head of Boutique is a pivotal leader within the Fashion division and a true Brand Advocate for CHANEL. This role embodies the CHANEL difference by delivering exceptional retail leadership and cultivating a boutique environment that reflects the brand’s values. Acting as a strategic deputy business partner, the Deputy Head of Boutique inspires and manages the boutique team to achieve the mission of the brand, and is the primary driver of effective day-to-day operations in the boutique.

To be the ultimate house of luxury—defining style and inspiring desire, now and forever.

The Deputy Head of Boutique is entrusted to inspire and lead the boutique team, engaging today’s clients while cultivating relationships with those of tomorrow, through the delivery of exceptional luxury service. Overseeing mega-sized boutique, the Deputy Head of Boutique is responsible driving overall boutique business growth and executing strategic actions of the designated product category within Fashion, Watches, and Fine Jewelry in the Boutique.
The role also supports the strategy and priorities of the Head of Boutique in upholding the highest standards of image within the boutiques and demonstrating a strong commitment to the personal and professional development of all team members.

Facilitate the translation of Boutique vision set by the Head of Boutique into actionable behaviors that is consistent with the Boutique vision, ensuring the “One Boutique One Story” strategy is clearly articulated, embraced, and executed by all. Through strong partnership and precise alignment, the Deputy Head of Boutique is accountable to drive, guide and monitor team’s actions to contribute meaningfully to the boutique’s objectives and amplifies our unique story.

• Creating exceptional client experiences that reflect the elegance and timelessness of CHANEL.
• Inspiring and developing boutique teams to reach their full potential through coaching, feedback, and empowerment.
• Upholding the brand’s image through meticulous attention to visual merchandising, boutique presentation, and team grooming.
• Building meaningful relationships with clients, colleagues, and external partners to foster loyalty and trust.
• Driving performance and results through strategic thinking, data-driven decisions, and a passion for excellence.
• Collaborating across functions to bring collections to life and ensure seamless boutique operations.
• Championing innovation and continuous improvement in service, product presentation, and team engagement.
• Leading with purpose and authenticity, embodying the CHANEL spirit in every interaction.

• →A university degree in any discipline, with 8 years of experience leading large teams in dynamic environments.
• →Strong exposure to fashion and luxury retail, with a deep appreciation for brand heritage and client experience.
• →Proven leadership capabilities, with a track record of inspiring, coaching, and developing high-performing teams.
• →Exceptional communication and interpersonal skills, with a natural ability to connect with clients and colleagues.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.