Digital Solution Manager

[ Digital Solution Manager ]

Why this mission?

The luxury retail environment is rapidly changing, especially in Taiwan, where customers expect a seamless blend of traditional elegance and cutting-edge digital engagement. In this market, LINE is the primary touchpoint for client intimacy. We face the challenge of integrating digital solutions—including LINE Official Accounts and Mini-Apps—into our proprietary CRM ecosystem to provide superior eServices.

The Digital Solutions team plays a critical role at Chanel, driving the digital transformation for our client and retail experience in Taiwan. This team addresses the need to modernize and enhance the luxury client journey, ensuring that our omni-channel CRM initiatives align with the digital age's demands while maintaining Chanel's storied legacy.

Job Purpose

To lead the planning, governance, and delivery of digital solutions that support business growth and enhance client experiences across omni-channel platforms. Working closely with the Technical Lead and Business Analyst, this role is responsible for managing the digital solution portfolio, translating business priorities into actionable roadmaps, and ensuring successful delivery of initiatives from ideation through implementation.

The role acts as the bridge between business stakeholders and technical teams, driving alignment on priorities, scope, resources, risks, and value realization. Beyond project delivery, the position oversees the evolution of key digital platforms, ensuring solutions remain scalable, secure, and aligned with business and technology strategies.

Key Responsibilities

• Digital Solution Portfolio Management: Own and manage a portfolio of digital solutions and initiatives, ensuring alignment with business priorities, technology strategy, and organizational objectives.
• Project & Delivery Leadership: Lead end-to-end delivery of digital initiatives, from demand intake and planning through implementation, deployment, and post-launch support, ensuring projects are delivered on time, within scope, and within budget.
• Business Partnership: Collaborate closely with business stakeholders to understand challenges, identify opportunities, and translate business needs into actionable solution roadmaps and delivery plans.
• Cross-Functional Collaboration: Partner with Business Analysts, Technical Leads, regional teams, vendors, and other stakeholders to ensure requirements, solution design, and delivery activities are effectively coordinated and executed.
• Demand & Roadmap Management: Facilitate prioritization of business demands, manage product and project roadmaps, and balance resources across competing initiatives to maximize business value.
• Governance & Risk Management: Establish project governance, monitor progress, proactively identify risks and dependencies, and drive mitigation plans to ensure successful outcomes.
• Vendor & Partner Management: Manage external vendors and service providers, ensuring delivery quality, cost effectiveness, and adherence to agreed commitments and standards.
• Stakeholder Engagement & Communication: Serve as the primary point of contact for business and technology stakeholders, providing clear communication on priorities, progress, risks, and outcomes.
• Solution Lifecycle Management: Oversee the ongoing enhancement, adoption, and support of digital solutions, ensuring platforms remain scalable, sustainable, secure, and aligned with evolving business needs.
• Continuous Improvement: Promote best practices in project delivery, demand management, solution governance, and team collaboration to improve efficiency, transparency, and business value realization.

What You Will Bring

• Proven experience in Digital Solution Management, Technology Project Management, Product Delivery, Business Relationship Management, or a similar role bridging business and technology.
• Strong understanding of digital solution delivery, system integration, and enterprise application landscapes.

• Working knowledge of:
  • Backend & Integration: JavaScript/TypeScript, NodeJS, API integrations, CRM platforms and ecosystem integrations.
  • Cloud & DevOps: Azure, CI/CD practices, cloud-hosted applications, and modern deployment approaches.
  • Architecture & Governance: Integration architecture, cybersecurity principles, data governance, and solution lifecycle management.
  • Web Technologies: React, Angular, and modern web application development concepts.
• Ability to effectively partner with Technical Leads and Business Analysts to translate business requirements into scalable and sustainable solutions.
• Experience managing end-to-end project delivery, including planning, resource management, risk mitigation, budget tracking, and stakeholder communications.
• Strong analytical and problem-solving skills, with the ability to balance business priorities, technical constraints, and delivery timelines.
• Excellent stakeholder management and communication skills, with the ability to influence and collaborate across business and technology teams.
• Experience driving prioritization, roadmap planning, and portfolio governance across multiple initiatives and competing demands.
• Familiarity with Agile, Scrum, and hybrid delivery methodologies.
• Ability to lead cross-functional teams and vendors, fostering collaboration and accountability to achieve business outcomes.
• Strong documentation and presentation skills, including business cases, project updates, governance materials, and solution proposals.

• Familiar with Salesforce ecosystem
• Familiar with LINE integration framework

[ Business Partner ]

At CHANEL, technology is an enabler of business transformation. As a Business Partner, you will play a key role in bridging business and technology, helping teams maximize the value of digital solutions and drive sustainable adoption across the organization.

You will work closely with business stakeholders, regional teams, and Tech & Digital Solutions (TDS) teams to identify opportunities, support solution deployment, and ensure business teams are equipped to embrace new ways of working. Your success will be measured not only by solution implementation, but also by user adoption, business value realization, and organizational readiness for change.

To serve as a trusted advisor and strategic partner to business teams, ensuring business priorities are effectively translated into digital capabilities and successfully adopted within the market.

This role acts as a bridge between business and technology teams, supporting solution deployment, stakeholder engagement, and change management activities. The Business Partner helps drive alignment, accelerate adoption, and ensure delivered solutions generate measurable business value and operational impact.

• Build strong relationships with business stakeholders and develop a deep understanding of business priorities, challenges, and opportunities.
• Act as a trusted advisor, providing guidance on how digital solutions can support business objectives and improve operational efficiency.
• Facilitate communication and alignment between business teams, regional teams, and TDS teams.

• Support the identification, assessment, and prioritization of business opportunities and digital initiatives.
• Help shape business requirements and ensure solutions address real business needs and expected outcomes.
• Promote the reuse and adoption of existing enterprise solutions whenever appropriate.

• Coordinate market deployment activities for new digital products, platforms, and enhancements.
• Ensure business teams are prepared for upcoming changes through effective planning, communication, and readiness activities.
• Collaborate with project teams to support successful rollout and transition into business operations.

• Lead change management initiatives to drive awareness, engagement, and adoption of new solutions.
• Develop communication, training, and adoption plans that support successful business transformation.
• Monitor adoption trends, collect user feedback, and identify opportunities to improve user experience and engagement.

• Track business outcomes and solution adoption after deployment.
• Partner with stakeholders to identify improvement opportunities and maximize the value of digital investments.
• Foster a culture of continuous improvement and innovation within business functions.

• Work closely with Digital Solution Managers, Business Analysts, Technical Leads, and regional teams to ensure successful delivery and adoption of solutions.
• Coordinate activities across multiple stakeholders and functions to support business transformation initiatives.

What You Will Bring

• Strong business partnering and stakeholder management skills.
• Ability to build trust and influence stakeholders across different levels of the organization.
• Experience supporting digital transformation, process improvement, or business change initiatives.
• Strong communication, facilitation, and presentation skills.
• Ability to manage multiple priorities in a dynamic and fast-paced environment.
• Customer-centric mindset with a focus on delivering business value.
• Strong problem-solving and organizational skills.
• Collaborative attitude with the ability to work across business and technology teams.

• Business relationship management
• Change management and organizational readiness
• Stakeholder engagement and communication
• Process improvement and business transformation
• User adoption and training coordination

• Project coordination and governance
• Demand and portfolio management
• Workshop facilitation
• Business case development
• Benefits realization tracking

• General understanding of digital products, CRM platforms, customer engagement solutions, and enterprise applications
• Familiarity with agile delivery methodologies
• Experience working with cross-functional technology and business teams