Fragrance & Beauty Boutique Director, Green Hills

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL. 

Be a critical part of our Fragrance & Beauty (F&B) community at CHANEL -- "the ultimate House of Luxury." Apply if you have a passion for leading and developing a team, an operational mindset, and the ability to build and foster meaningful relationships. 

• Ensure continuous growth and development of boutique staff with a focus on succession planning and career development.  

• Create and drive development plans, oversee annual review process for all store employees 

• Leverage fluency in product, service, and artistry skills to coach and support the boutique team, elevating their skills and expertise to deliver an exceptional client experience 

• Facilitate regular team communication sessions to ensure seamless communication of promotional activity, performance to goal, corporate initiatives, and any other important topics 

• Proactively identify, address, and resolve employee issues in a professional manner and in accordance with CHANEL standards, policies, and procedures; partnering with HR as needed 

• Own recruitment for all positions on the team, including freelancers: attract, recruit, and retain 

• Ensure a consistent and effective on-boarding experience for new hires 

• Foster a positive working environment that encourages diversity, mutual respect and team collaboration and is free of discrimination and harassment 

• Play an active role on the sales floor to lead the team by example through internal and external interactions and ensure a welcoming environment exists in the boutique 

• Assume overall leadership responsibility for the boutique and act as the ultimate decision maker 

• Approach the business with an omni-channel mindset, driving sales to fashion boutiques and CHANEL.com where appropriate 

• Develop relationships with internal Fashion Boutique personnel in the market and external vendors within your mall/center 

• Model brand image expectations in terms of image code and service behaviors as a brand ambassador to all audiences 

• Support and maintain a hygienic client experience by maintaining standards 

• Maintain visual merchandising standards at all times 

• Create a culture of service, expertise, cleanliness, organization, and attention to detail 

• Consistently achieve the overall sales objectives using all levers, including but not limited to products, services, and events to drive and maximize sales performance 

• Strive towards boutique excellence by effective goal setting in the area of sales, KPI's, clienteling, service behaviors, and CRM 

• Utilize client data to retain, recruit, and grow client return rates 

• Develop business initiatives that will continue to grow the client base, drive sales and the company's presence in the marketplace, with particular emphasis on building events relevant to the local market 

• Proactively maintaining up-to-date awareness of the current industry trends and news, local trends, and competitive activity 

• Continuously network to identify and execute strategic growth opportunities through building relationships within the local community 

• →The history and heritage of The House of CHANEL 

• →People leadership and development 

• →Fostering a meaningful client experience centered around inclusion and connection 

• →Building collaborative partnerships and relationships 

• →Being comfortable in the middle of complexity and ambiguity 

• →Multi-tasking within projects in a dynamic, fast paced environment 

• →Creativity and innovation by testing, learning, and taking new risk 

• →Ability to thrive in a team environment and work collaboratively 

• →Understanding of, and passion for client experience 

• →Excellent communication skills 

• →Foreign language skills are preferred but not required 

• →Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives 

• →Curiosity and desire to learn and grow professionally within the world of CHANEL 

• Minimum of 7 years of leadership experience 

• Bachelor’s degree (preferred) 

• Ability to handle multiple tasks and meet tight deadlines concurrently 

• Ability to lift 20 lbs. and stand for extended periods of time 

• A flexible schedule with the ability to work late nights, weekends, and some holidays 

• Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results 

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate. 

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in: 

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.  

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support. 

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities. 

• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations. 

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels. 

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives. 

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center. 

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.    

• For more information, please navigate to the Fondation CHANEL website here. 

*CHANEL benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.