Senior Technical Delivery Manager, CRM Technology & Client Data

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.  

CHANEL is looking for a Senior Technical Delivery Manager, CRM Technology & Client Data to join our US TECH CRM team in New York City.  The Senior Technical Delivery Manager, CRM Technology & Client Data at CHANEL acts as the bridge between strategic Salesforce CRM vision, the business and hands-on execution. This Delivery Senior Manager is the primary subject matter expert for Salesforce Data 360 and the Chanel CRM ecosystem (Salesforce Data 360, Marketing Cloud, Google BigQuery). Strong partnership with the Tech Data 360 Product Owner, on the strategic roadmap, is necessary. The ideal candidate has expertise in and is responsible for designing, validating, and leading the implementation of scalable and innovative technical solutions.   

The Senior Delivery Manager is a technical program manager who will dive deep into data models, integration patterns, and platform capabilities to guide business stakeholders on how to best leverage our client data platforms to solve complex business challenges. This IC role will partner with several internal teams to define and manage initiatives to drive the business in a complex luxury retail environment. The role will manage the vendor, working with business stakeholders, internal PM/BA team, testers, and other internal and external technology teams to ensure on time and successful delivery of the CRM roadmap.  

• Being highly collaborative, adaptable to different audiences and ways of working  

• Ability to navigate and influence cross-functionally, acting as a team player  

• Strong relationship management skills  

• Entrepreneurial spirit   

• Strong organizational & management skills, ability to multi-task concurrent projects and help team adhere to deadlines  

• Ability to independently identify issues, collect data, establish facts, and draw valid conclusions 

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• Based in New York City with hybrid work model – 3 days on-site minimum in Midtown Manhattan - New York City (NYC preferred, will consider candidates for office in Piscataway, NJ)  

• Minimum of 7 years CRM / CDP / Data 360 experience, with Salesforce expertise (Salesforce Marketing Cloud, Data 360/CDP and Salesforce Core) 

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.       

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.   

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.   

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Fondation Chanel:      

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.          

• For more information, please navigate to the Fondation Chanel website here        

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 Career and Leadership Development:       

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.     

  *Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.