Skincare Specialist - Harrods Knightsbridge

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.

As a Skincare Specialist, you will play a key role in elevating the skincare category through personalised consultations, storytelling, and service-led experiences that connect clients deeply with our brand. Whilst you will be a passionate champion for skincare, your role also contributes to the overall success of the counter through the promotion of makeup and fragrance.

You will lead by example in delivering a best-in-class client experience, support business growth through innovative events, and act as a mentor and ambassador to colleagues.

• Build long lasting client relationships through a tailored, memorable experience both in-store and through digital channels
• Deliver expert personalised skincare consultations that captivate and educate clients
• Share product benefits, category knowledge, and application techniques with confidence to clients and colleagues
• Host in-store events to elevate skincare category
• Use clienteling and data capture tools to actively recruit new clients and grow client portfolio
• Achieve individual and counter sales targets & KPIs

• →A collaborative and team-first mindset
• →A passion for client experience
• →The ability to quickly build rapport and create meaningful client connections
• →Confidence in creating and executing engaging events
• →A strong understanding of skincare 
• →Experience in a client-facing retail environment

• Creating memorable experiences for clients
• Working in a collaborative environment that encourages people to perform their best
• Providing coaching and guidance to team members on all aspects of makeup, empowering them to confidently deliver exceptional customer service and achieve sales goals
• Using empathy and insight to understand client needs
• Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
  • Restoring Nature and Climate
  • Investing in Circularity
  • Advancing dignity and prosperity
  • Promoting the autonomy of women

• The opportunity to be part of a globally recognised luxury brand known for its timeless heritage
• You will be empowered to take ownership of your impact within CHANEL
• Additional training within skincare to develop skillset