Change Lead, Operational Transformation

Salary range is:

This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

Change Strategy & Execution

• →Develop and execute change management plans for assigned operational, technology, AI, automation, and business transformation initiatives.

• →Assess change impacts, stakeholder needs, readiness risks, and adoption barriers, and recommend practical mitigation actions. 

• →Serve as the change lead for cross-functional initiatives, coordinating change activities with program plans, milestones, and business priorities.

• →Translate business and technology changes into clear stakeholder, communication, learning, and reinforcement actions.

• →Maintain change plans, deliverables, risks, dependencies, and status updates through implementation and stabilization.

Strategic Business Partnership

• →Partner with operational leaders, product owners, project managers, and subject matter experts to translate business objectives into actionable change and adoption plans.

• →Provide data-informed insights on organizational readiness, workforce impacts, stakeholder needs, and change risks.

• →Support sponsor and leader alignment by preparing decision materials, talking points, and engagement plans.

• →Build productive relationships across Operations, Product, Technology, Human Resources, Learning & Development, and other stakeholder groups.

Organizational Readiness & Adoption

• →Conduct readiness and impact assessments to evaluate stakeholder preparedness for change. 

• →Define adoption measures, readiness indicators, and success criteria for assigned initiatives. 

• →Identify resistance points and organizational barriers, then partner with leaders and project teams on mitigation actions. 

• →Coordinate go-live readiness reviews, transition activities, and post-launch reinforcement to support operational continuity. 

• →Track adoption outcomes and recommend adjustments based on feedback, performance data, and observed gaps. 

Change Capability & Leadership Enablement 

• →Apply and improve consistent change management methodologies, tools, templates, and standards. 

• →Enable leaders and managers through coaching, readiness materials, and practical change tools. 

• →Coordinate and support change champion networks that extend engagement across impacted teams. 

• →Guide project teams and business stakeholders in applying effective change practices. 

• →Promote change resilience, continuous improvement, and employee engagement through each initiative. 

Communications & Learning Strategy 

• →Develop integrated communication and engagement plans aligned with initiative milestones, leader messaging, and employee needs. 

• →Create clear, audience-specific communications, leader materials, FAQs, presentations, and feedback mechanisms. 

• →Partner with subject matter experts and learning teams to translate future-state processes into role-based learning, practice, and performance support. 

• →Coordinate delivery of communications and learning activities and adjust approaches based on stakeholder feedback and adoption data. 

Value Realization & Transformation Outcomes 

• →Define and monitor adoption, utilization, proficiency, and stakeholder experience measures. 

• →Connect change activities to expected operational and business benefits. 

• →Evaluate post-implementation performance and recommend corrective actions when readiness or adoption gaps emerge. 

• →Provide concise reporting on change progress, risks, adoption trends, and lessons learned. 

• →Use feedback and performance insights to continuously improve change approaches and reusable tools. 

Role Expectations

Change Leadership

• →Provides credible change expertise and practical guidance to initiative and operational leaders. 

• →Connects change activities to business objectives, employee impacts, and implementation milestones. 

• →Balances multiple priorities while maintaining clear plans, ownership, and follow-through. 

• →Influences decisions and drives alignment across functions without direct authority. 

Cross-Functional Influence 

• →Leads change workstreams with cross-functional impact. 

• →Builds alignment among stakeholders with differing priorities and perspectives. 

• →Navigates ambiguity, raises risks early, and drives timely decisions and actions. 

• →Creates reusable practices and resources that strengthen change execution across initiatives. 

Collaboration & Capability Building 

• →Coaches leaders, managers, change champions, and project teams on initiative-specific change needs. 

• →Shares tools, lessons learned, and effective practices that build internal change capability. 

• →Works through matrixed teams and cross-functional partnerships rather than direct people management. 

• →May coordinate project contributors, vendors, or change practitioners for assigned deliverables but has no direct reports. 

• Master's degree in Business Administration, Organizational Development, Industrial/Organizational Psychology, Human Resources, or a related discipline. 

• Prosci, CCMP, or equivalent change management certification. 

• Experience with Lean Six Sigma, Operational Excellence, business transformation, or continuous improvement methodologies. 

• Experience supporting Salesforce, digital transformation, workflow automation, AI, or enterprise technology implementations. 

• Experience using change analytics, employee listening, project management, or collaboration tools to inform execution and adoption. 

Success Measures 

Success in this role will be demonstrated through: 

• Timely, high-quality delivery of change plans and assigned workstream commitments. 

• Demonstrated stakeholder readiness, adoption, utilization, and proficiency for implemented changes. 

• Early identification and effective mitigation of change risks and resistance. 

• Clear leader alignment, stakeholder engagement, and employee understanding. 

• Effective communications, learning, and reinforcement that support sustained behavior change. 

• Reusable change practices, tools, and lessons learned that improve Operational Transformation execution. 

A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match

• Paid time off

• Annual Incentive Plan Performance Bonus

• Comprehensive health insurance

• Adoption Assistance

• Tuition Reimbursement

• Wellness Programs

• Stock Purchase Plan options

• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.