Employee Assistance Program Counselor

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.  

As a Caring for Caregivers Counselor, you will provide brief assessments, counseling, referral, care management and related support services for Caring for Caregivers/EAP participants. In this role, you will serve as a key member of Cleveland Clinic’s Employee Assistance Program (EAP), providing assessment, case management, short-term counseling and support for both mandatory and voluntary caregivers, primarily healthcare professionals with concerns such as substance use, mental health or cognitive issues. You will manage sensitive and complex cases with discretion, professionalism and high emotional intelligence while collaborating with hospital leadership and working across all organizational levels.

A caregiver who excels in this role will:

• Provide brief assessment, counseling, and referral services to employees and eligible household dependents participating in the Caring for Caregivers programs, including the employee assistance program (EAP).

• Provide case management and monitoring services to mandatory participants, including those referred through the organization’s expanded drug testing program.

• Provide onsite and virtual support services, including critical incident response (CIR).

• Provide consultation and training to organizational leaders and employees.

• Staff all critical cases with senior Caring for Caregivers leadership.

• Complete all documentation in adherence to professional and departmental standards.

• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• Master’s degree in one of the Behavioral Sciences

• Ability to speak, read, and write in English

• Licensed Professional Clinical Counselor (LPCC), Licensed Independent Social Worker (LISW), or Licensed Independent Marriage and Family Therapist (LIMFT) in the state of Ohio

• May require periodic adjustment of work hours to support a 24/7 operation

Preferred qualifications for the ideal future caregiver include:

• Certified Employee Assistance Professional (CEAP)

• Five years of experience in one or more EAP related areas, providing direct counseling in outpatient mental health, substance abuse, or related setting

• Direct employee assistance program (EAP) experience

• A high degree of dexterity to produce materials on a PC.

• Normal or corrected vision and hearing.

• Extensive sitting and frequent walking.

• Occasional lifting or carrying up to 25 pounds.

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.