Patient Access Representative

Join Cleveland Clinic Euclid Hospital and experience world-class healthcare at its best. Here, you will work alongside a team of dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. 

Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you are responsible for registering, scheduling and preregistering patients for inpatient, emergency and outpatient tests and procedures, educating patients regarding their benefit levels, and collecting and recording payments prior to, or at the time of, service. You will work face-to-face with diverse populations of patients to ensure a seamless model of access for patients, physicians and family members and leave a positive, lasting impression.  

A caregiver who excels in this role will:

• Provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at the facility to receive service.

• Perform registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.

• Crosstrain staff in all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier.

• Maintain productivity and quality standards.

• Function as a Super User.

• Act as a resource for training new team members and during the implementation of new processes.

• Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in a customer service facing role OR an associate’s degree and one year of experience OR a bachelor’s degree  

• Basic PC software application knowledge and ability to use multiple data systems 

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year

• Ability to communicate and exchange accurate information. 

• Ability to perform work in a stationary position for extended periods.  

• Ability to work with physical records or operate a computer or other office equipment.  

• In some locations, ability to travel throughout the hospital system.  

• In some locations ability to move up to 25 lbs.

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.