Pharmacy Technician - Medication Access

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Pharmacy Technician – Medication Access supports both inpatient and ambulatory care by helping patients overcome medication access and insurance barriers throughout their hospital stay. This highly collaborative, patient-focused role is primarily clinical in nature and involves working closely with physicians, nurses, pharmacists, care coordinators, and patients across Main Campus. Caregivers spend approximately 75% of their time rounding on inpatient units, completing medication histories, verifying insurance coverage, resolving prior authorization and medication access issues, coordinating discharge medication plans, and delivering medications to the bedside. By monitoring patient admissions, identifying financial and coverage barriers, and partnering with the care team to optimize medication plans, this role plays a critical part in ensuring timely access to medications, supporting safe transitions of care, and improving the overall patient experience. Retail, ambulatory, or mail-order pharmacy experience and strong medication knowledge are highly beneficial in this fast-paced, team-oriented environment.

A caregiver who excels in this role will:  

• Communicate directly with patients and caregivers while performing technical functions within the assigned work area to ensure timely and accurate procurement of prescriptions and documentation within the electronic medical record when required.  

• Identify potential medication-related access problems and work with patients and the multi-disciplinary team to solve these problems in an efficient and patient-centered manner. 

• Coordinate education, bedside medication delivery, and medication payment. 

• Assist with the development and implementation of policies and procedures to ensure a seamless medication-related procurement process for patients. 

• Work with the pharmacy leadership teams to identify areas of opportunity for improved patient experience.  

• Assist manager in creating, implementing and monitoring quality control programs in assigned area. 

• Conduct third party prior authorization requests when needed. 

• Monitor program performance, including patient volumes served and patient experience indicators, serving as a valued resource to identify discharge prescription coverage issues and assist in their resolution. 

• Complete medication histories or other transitional care activities as assigned per location. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma/GED  

• Six months of related experience OR completion of a Pharmacy Technician Program  

• Upon hire, registration as a Certified Pharmacy Technician, Registered Pharmacy Technician or Pharmacy Technician Trainee with the Ohio Board of Pharmacy is required. Candidate must be eligible for Registration as a Certified Pharmacy Technician with the Ohio Board of Pharmacy. Registration as a Certified Pharmacy Technician is required within 6 months. 

• Certified Pharmacy Technician (CPhT) through the Pharmacy Technician Certification Board (PTCB) is preferred at time of hire.  CPhT through the Pharmacy Technician Certification Board (PTCB) is required within 18 months.

Preferred qualifications for the ideal future caregiver include:  

• Experience dealing with third party insurance and prior authorization process 

• Completion of a formal pharmacy technician training program

• Typical physical demands include ability to perform the job while standing and walking for prolonged times, approximately 75% of shift and continuously for extended periods of time.
• Manual dexterity sufficient to perform computer and dispensing functions of the job.
• Ability to lift up to 20 pounds.
• Position often includes reaching, stretching, stooping, climbing steps and sitting.

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.