Customer Service Representative

United States·Rosevillemid

Customer Support SpecialistCustomer

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Customer Support SpecialistCustomer

Customer Service Representative

Do you have exceptional communication skills? Do you enjoy providing superior customer service in a fast-paced office environment? Are you a team player looking for a solid team to join? If so, keep reading!

Who We Are
We are a family-owned and operated HVAC contractor in the Metro-Detroit area and have been serving our customers since 1948. We have developed a culture that invites our employees to be an integral part of our team by inspiring with praise, recognition, and offering ongoing training and education. Our customers rave about our technicians and demand only they can work in their home. We believe our team members perform their best when they are in a supportive environment and surrounded by hard-working, like-minded teammates. People often come to us simply looking for a job, but they stay because they have found a fulfilling career with room to grow and opportunities to excel.

Why Choose C&C Heating and Air Conditioning?

$15.00 – $17.00 per hour
Medical, dental & vision insurance
Paid Time Off
401(k)

Job Type: Full-time
Location: Roseville, MI
Schedule: Day shift

Overview
We are looking for a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the frontline connection with our clients, providing exceptional service, resolving inquiries, and ensuring customer satisfaction. The ideal candidate is professional, detail-oriented, and passionate about helping others.

Responsibilities

Deliver outstanding customer support via phone, email, and chat
Conduct outbound calls to follow up with clients and address questions or concerns
Provide accurate product information, assist with order processing, and resolve issues
Handle cash transactions accurately and efficiently
Maintain detailed records of customer interactions through precise data entry
Use computer systems to track requests, feedback, and resolutions
Collaborate with team members to improve processes and enhance the customers’ experience

Qualifications

Previous experience in customer service or a client-facing role preferred
Strong proficiency with office software applications and accurate data entry skills
Bilingual skills are a plus and highly valued
Excellent communication, organization, and multitasking abilities
Positive attitude with patience, empathy, and professionalism when assisting customers