Chief Of Staff

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet.

Job Role: Chief of Staff 

Location: Bangalore, India

Reports to: COO of the office, Ke Zhang

Type: Full-time

Job Description:

We are seeking a Chief of Staff (CoS) to Carsten Thoma, the Executive Chairman and President at Celonis. As Chief of Staff, you will be a critical resource to the Executive Chairman and President’s Office, and supporting key customer relationships. This role allows you to work closely with the senior leadership team and make a significant impact on the organization's growth and success.

This is your unique opportunity to:

• experience top level interactions at Celonis customers, partners and other external stakeholders of Celonis.
• learn how a software company is managed both in daily business as well as strategically planning Celonis’ future
• contribute significantly to Celonis growth trajectory in the upcoming years
• gain and grow entrepreneurial competence
• take ownership and grow your leadership skills

Key Responsibilities:

Drive and Control Executive Sponsorships and Key Customer Relations:

• Collaborate with the Executive Chairman and President & the account teams to manage and nurture executive-level customer relationships, including correspondence, and prepare customer meetings.
• Oversee the development and execution of strategic customer engagement plans and meeting briefing documents.
• Support executive sponsorships for key accounts and ensure their successful execution.

Facilitate Team Communications & Collaboration:

• Act as a key liaison and buffer between Carten's office and other departments and work closely with the internal communications leader.
• Facilitate clear and effective communication among different teams.
• Coordinate the dissemination of strategic updates, initiatives, and priorities to all relevant stakeholders.
• Organize meetings or workshops to drive forward strategic priorities, coordinating the right participants.

• AI Tool Development: Architect, build, and continually refine custom AI assistants, workflows, and automation prompts tailored specifically to Executive Chairman and President’s personal operating style.
• Productivity Optimization: Leverage AI tools for automated executive briefing generation, document summarization, strategic research, speech/presentation draft generation, and meeting preparation.
• Technology Roadmap: Stay at the forefront of emerging AI, automation, and executive productivity technologies to maintain peak operational performance for the executive office.
• Calendar & Inbox Management: Provide clear operational guardrails, standard operating procedures, and guidance to the Executive Assistant, enabling them to execute tactical operations, scheduling, and logistics with high precision and autonomy.

Qualifications:

• Bachelor's degree in Business, Management, or a related field. MBA preferred.
• 8+ years of exceptional experience in executive-level roles, with a track record of successfully supporting senior executives.
• Exceptional organizational and project management skills.
• Strong communication and interpersonal abilities, including empathy and tact.
• Proven ability to maintain confidentiality and handle sensitive information.
• Proficiency in project management and collaboration tools.
• Strategic mindset with the ability to drive change and process improvements.
• Comfortable working in a fast-paced and dynamic environment.
• Ability and motivation to quickly understand and assess various requirements and solve unique problems across business domains
• Analytical rigor
• Strong entrepreneurial traits and passion for execution

• Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
• Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
• Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
• Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
• Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
• Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
• Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
• Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
• Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.

Celonis is the trusted platform to industrialize Enterprise AI, empowering organizations to analyze, design, and operate AI-driven processes. The Celonis Platform is powered by the Celonis Context Model, which combines process data, business knowledge, and intelligence to create a living digital twin of the enterprise that AI can understand — turning AI’s operational blind spots into operational clarity. Industry-leading companies around the world trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

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