Knowledge Management PM

The Knowledge Management (KM) team is a global function dedicated to building a robust internal knowledge ecosystem. The team treats internal knowledge assets as the core fuel for enterprise AI productivity, bridging the gap between traditional knowledge architecture and automated discovery to drive high-impact efficiency across the organization.

• Support the design and execution of KM strategies that prioritize AI-readiness, ensuring all knowledge assets are structured, clean, and chunked for optimal Retrieval-Augmented Generation (RAG) and search discovery.

• Actively develop, test, and refine prompt engineering libraries and context-injection frameworks for internal AI tools to maximize accuracy and minimize model hallucinations.

• Partner with the Head of KM to enforce a Global Knowledge Governance Model covering AI ethics, data lineage, privacy, and automated content validation.

• Establish robust metadata schemas and taxonomy structures optimized for next-generation vector search and LLM ingestion.

• Serve as the resident Confluence Power User and Automation Expert, architecting scalable space hierarchies, page blueprints, and smart workflows using native automation, Smart Values, REST APIs, and third-party integrations (e.g., Jira, Slack/Teams/AI tools).

• Build and maintain automated archiving, stale-content flags, and approval workflows to maintain ecosystem hygiene with minimal manual intervention.

• Audit and optimize Confluence and connected knowledge repositories to reduce "noise," ensuring AI agents only pull from verified, authoritative sources.

• Serve as an empathetic and compelling advocate for a "Knowledge-First" culture, building trust across Product, Engineering, Enablement, and Business.

• Translate complex AI, data, and technical KM concepts into clear, actionable insights for non-technical leadership and cross-departmental stakeholders.

• Partner with L&D and Enablement to design and deliver high-impact training sessions, helping Celonauts effectively interact with AI tools and governed knowledge bases.

• Lead end-to-end KM projects using Agile frameworks to keep pace with rapid AI deployment cycles.

• Track and analyze detailed platform metrics, search query logs, and user feedback loops to continually optimize AI context windows and knowledge architecture.

• Monitor ecosystem health metrics to proactively prevent information decay across all automated knowledge pipelines.

• Experience: Minimum 5–8 years in Knowledge Management, Operations, or Technical Program Management within a fast-paced technology enterprise.

• Confluence & Atlassian Mastery: Expert-level mastery of Confluence administration, advanced page design (macros, templates, agents), native automation engines, and Atlassian ecosystem integrations (Jira, Atlassian Intelligence, API webhooks).

• AI & Technical Skills: Hands-on experience working with LLMs, RAG pipelines, vector-search dynamics, and basic scripting/data structured formats (e.g., JSON, YAML, Markdown) for automated workflows.

• Prompt Engineering: Proven ability to design, benchmark, and optimize systemic prompts for enterprise AI tools.

• Interpersonal & Communication Excellence: Outstanding verbal and written communication skills with a proven track record of influencing cross-functional leaders, managing change, and driving cross-team alignment.

• Agile Project Leadership: Demonstrated ability to manage multi-stakeholder projects, set clear milestones, and deliver on tight timelines.

• Analytical & Problem-Solving Mindset: Strong data-analysis skills to evaluate knowledge health, search metrics, and AI accuracy.

• Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
• Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
• Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
• Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
• Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
• Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
• Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
• Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
• Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.

Celonis is the trusted platform to industrialize Enterprise AI, empowering organizations to analyze, design, and operate AI-driven processes. The Celonis Platform is powered by the Celonis Context Model, which combines process data, business knowledge, and intelligence to create a living digital twin of the enterprise that AI can understand — turning AI’s operational blind spots into operational clarity. Industry-leading companies around the world trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

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