Customer Service Representative I

General Description of Position

The Customer Service Representative (CSR) I is responsible for retaining existing relationships and establishing new deposit accounts by branch goals. This position is responsible for promoting and cross-selling bank products and services.

Essential Duties and Responsibilities

1. Opens new accounts including checking, savings, CDs, IRAs and other products offered by the bank.

2. Complies with all applicable regulations, policies and procedures.

3. Assesses customer needs and cross sell appropriate products and services.

4. Functions as Teller, Sr. Teller or Teller Supervisor as needed.

5. Supports attainment of branch goals.

6. Refers new business to company subsidiaries, such as insurance, mortgage and brokerage.

7. Resolves customer concerns and ensure effective and long term problem resolution.

8. Develops and builds customer loyalty.

9. Follows up on referrals made by other team members.

10. Provides assistance with loan origination and processing as needed.

11. Responds to customer inquiries relating to products, rates and services.

12. Provides ancillary services such as notary services.

13. Responsible for tracking and monitoring of all required documentation.

14. Maintains positive, friendly and professional attitude and appearance.

15. Adheres to work schedules.

16. May be required to work an alternative location within the region or market.

17. The ability to work in a constant state of alertness and in a safe manner.

18. Completes required BSA/AML training and other compliance training as assigned.

19. Perform any other related duties as required or assigned.

Responsibilities for Work of Others

No supervision.

Supervisory Responsibilities

Not indicated.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc.

General Experience

12 - 18 months related experience and/or training.

Communication Skills

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

Critical Thinking Skills

Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

Required Certificates, Licenses, and Registrations

None

Preferred Certificates, Licenses, and Registrations

Some outside banking related courses preferred.

Software Skills Required

Basic: 10-Key, Word Processing/Typing

Intermediate: Spreadsheet

Physical Activities

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee regularly stands, walks, sits, uses hands to finger, handle, or feel, reaches with hands and arms, and stoops, kneels, crouches, or crawls; and continuously talks or hears.

Weight Lifted

The employee must regularly lift up to 25 pounds and frequently lift up to 50 pounds.

Vision Requirements

The employee is required to have close vision for use of a computer, equipment, or any other work duties that require clear vision within two feet or less.

Physical Demand

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

Noise Level

The employee works in a moderate-noise environment, such as a business office with computers, printers, and light traffic.

Working Conditions

Somewhat disagreeable working conditions. Exposed to any number of elements noted in Degree 2, with one or two elements present continuously. May involve some travel and/or work is at times, in the evening or during the night hours.

Additional Information

- Demonstrated sales ability a plus
- This position may be required to work an alternative location within the region